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ComplaintsforSeal-Tite Basement Waterproofing Co.
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Complaint Details
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Initial Complaint
07/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We used Seal-Tite to waterproof our basement prior to having the basement finished. My wife and I paid over $14k for full trenching as well as two brand new sump pumps. The basement is now leaking.Business response
07/12/2022
Thank you for the information. Since this is the first time we have heard of this since installing the system in 2019, we will reach out to them to see if we can help. We have a life time warranty on our system and encourage customers to call us directly if they have a problem. In our 50 years of business we have had very few problems and most can be fixed easily by replacing a sump pump or usually finding some other issue such as a leaky air conditioner or water heater.Customer response
07/14/2022
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ***** *******
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Contact Information
355 Olde Route 604
Troutville, VA 24175
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.