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ComplaintsforEthics & Compliance Initiative (ECI)
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Complaint Details
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Initial Complaint
01/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello. I paid $1,245 to take an online on-demand course and exam so that I could obtain a professional certification. I had carved out a four days in August 2021 to complete the course and take the exam. I did not receive the log in information required to take the course and reached out to ECI. They failed to reply in a timely manner and I missed the opportunity to complete the course and exam during the window of time I set aside to do so. The week of Nov. 15, 2021 was the first opportunity since August to complete the course/exam, which I did. I had problems with the exam system, which is unreliable, but did complete the exam answering all required questions. However, I did not receive exams results. I checked the exam system and it said my exam was incomplete. I was told by the exam proctor that was because the exam session wasn't recorded. That is not true. I noted during the exam that I could see myself on the webcam and was being recorded. I was told by the exam proctor that only ECI could assist in correcting the problem. I have emailed and called multiple times but ECI is non responsive. This exam is important to my career and if I will be forced to retake the exam, it is best that I do so soon. But ECI's refusal to respond to my inquiries and help correct the problem are preventing me from doing so. The irony is that ECI is supposed operate at a high level of integrity but they continuously fail to do so.Business response
01/25/2022
---------- Forwarded message ---------
From: ********************* <*****************************>
Date: Tue, Jan 25, 2022 at 3:07 PM
Subject: ECI LPEC ********.pdf
To: [email protected] <[email protected]>To whom it may concern,
I am writing in response to your letter dated 10 January 2022 regarding Compliant ID number ********. Please find attached a screenshot of the email sent to the customer on 22 November 2021 at 10:59 AM ET notifying her of her successful completion of the course and including an attachment of the course certificate. The customer took the exam on 18 November 2021, inquired as to the results on 19 November 2021 and was sent the attached on 22 November 2021. To the best of my knowledge we have not received any additional communication inquiring on the exam results from the customer since our 22 November email delivering the exam results.
Also we can only confirm that ECI sent the email to the customer. We cannot confirm if the customer received the email or it was blocked in filters, etc. ECI will reach back out to the customer and ensure she has received the information she has requested.
Best regards,
***
DANIEL W*********, CAE
VP of Member Engagement & Strategic Partnerships
Ethics & Compliance Initiative
2650 Park Tower Drive, Suite 802
Vienna, VA 22180*****************************
Direct ************
Mobile ************Customer response
01/27/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.