Customer ReviewsforFrontPoint Security Solutions, LLC

DO NOT GET FRONTPOINT if you actually want to get what you are paying for I've been paying frontpoint every month since 2016 consistently. I was informed in 2023 that they had not received any communication from my box SINCE 2017! So basically I have been paying EVERY MONTH for something I could buy at ********** once. When I received this information, I canceled my account. Magically, they did not process my cancellation and STILL CHARGED ME FOR THE NEXT SIX MONTHS. I received phone calls when my debit card number changed or when my bank account was hacked and they weren't getting their money. But NEVER received a call to let me know that they were not receiving communication from my security system. When I just called to cancel AGAIN and see if I could be reimbursed, *********************, the supervisor literally told me it was MY FAULT for not checking to see if they were receiving communication from my system although I HAD NO IDEA THE SYSTEM WAS NOT COMMUNICATING. Canceling is a joke. Everything is YOUR FAULT. But...they will make sure they get their money from you every single month. There's better security companies out there. USE THEM INSTEAD

Do not work with this company. Called when moved to cancel services. Wanted to charge a huge cancellation fee because under contract. I said, I would just pay the services until contract was over. Over 1 year of paying for services with no usage. Called to cancel after not being under contract. Then a million steps to close and they inform me I am required to give them a 30 day notice so I will have to pay another month. All after trying to persuade me to stay with them. DO NOT fall for them. They make you be indentured to them. If they offered a good and fair service, they would not require such procedures.

Super shady company that forced you to go through a million steps to cancel their service. Very predatory and scammy.

We had a man banging on our door, yelling and gesturing, at 12:30 at night, and the doorbell security camera recorded NONE of it. Police were called, and when we tried to bring up the footage, we found that there was nothing.When we contacted FrontPoint, we were told it was our fault, since our sensitivity settings were too low.The same sensitivity settings that routinely pick up our flag waving in the breeze, but somehow couldn't pick up a human moving and screaming right in front of it.So, the system failed us completely when we needed it, but we're locked into a contract for another year and would have to pay another $800 to get out of it. There was zero accountability or concern from this supposed security firm that we've been with for years.They just don't care that their product didn't work.

I was told by *********** that I had a certain day to pay the account, when in turned they had already turned me over to collections, and also they did not give me credit for the merchandise I returned to them. My Account # ******

FrontPoint Security's cancellation practices are the shadiest I have ever experienced. I have been a customer for 11 years. My three-year contract expired in June 2016, and I am now a month-to-month customer. I sold my home this month (March 2024) and wanted to cancel my service. Notice of cancellation must be provided in writing, but the FrontPoint website does not provide any information on how to cancel. The "How do I cancel my FrontPoint Service" FAQ questions page results in a 404 (page not found) error. I called customer service on March 2 at 4:16 p.m. EST to cancel my service. Despite customer service hours being advertised as 8 a.m. - 11 p.m. EST, the phone system said I was calling outside of normal business hours. I completed the automated prompts over the phone to cancel and received an email link with a form to fill out to cancel service, which I filled out immediately. That form then required me to schedule a callback from FrontPoint. Because of my work schedule, I could not schedule a callback until March 15. A FrontPoint representative called me on March 15 at 1:07 p.m. That representative, however, would not cancel my service over the phone. She sent me yet another email, which I had to reply to expressing clear intent to cancel my service despite already completing the online form. I repeatedly asked for my complaint to be escalated to a supervisor, but the rep refused to do so. Furthermore, FrontPoint will be charging me for a final month of service, and though I had been paying a discounted rate of $21.19, I will be charged $45.57 for the final month of service per the email I received. The rep did not disclose that amount to me during the phone call on March 15. It remains to be seen whether my service will now be canceled. I will be reaching out to my credit card company and a lawyer if it isn't.