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ComplaintsforAmerican Dream Restoration LLC
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Complaint Details
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Initial Complaint
10/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We hired American Dream Restoration (ADR) to replace the roof on our home September 2020. The job looked good and all seemed in order. About three months ago we noticed a water stain appear on the ceiling in our living room. Then another water stain appeared and then the week of Oct 4th a third more ominous water stain appeared. I reached out to ADR and let them know about three water stains and asked them to come out and inspect the roof and correct the issue causing the water leak. The owner texted saying he understood there was a leak and would arrive within two days. He never showed up. I texted ADR about why they didn't show up, they told me I wasn't a priority and has since stopped responding to my texts. Since more rain was coming, I called in my own repair person who fixed the issue and who confirmed it was caused by the roofers failing to correctly replace the siding they removed as part of the roof installation. I request ADR refund me $50 to cover the cost of the repair.Customer response
01/13/2022
---------- Forwarded message ---------
From: *** ***** <********@*****.com>
Date: Wed, Jan 12, 2022 at 8:10 PM
Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
To: Better Business Bureau <[email protected]>I withdraw the complaint. ADR did contact me and resolved the issue to my satisfactionPlease close this out as soon as possible*** *****
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.