Business ProfileforCity Lending, Inc.

I wish I could give this sham of a company zero stars. Unfortunately, I was a client of City Lending in pursuit of a mortgage for my first home purchase. We worked with Loan Officer Kennedy and his team for this loan. The service was pitiful and I am in shock that we were able to close on our home. We put the offer on this house May 15th and were accepted on May 20th. Kennedy and his team began working on our loan and based on email threads we received, it was clear that for a good chunk of time, between May and June, nothing had been completed on the papers. My fiancé and I were actively replying and quick to send any documents requested, typically with a 24-hour turnaround time. We were set to settle on June 24th before my fiancé and I had to leave town for a work trip. That gave the team about four and a half weeks to complete our loan. From the beginning, Kennedy knew that we were using the MD Smart Buy Program and promised that it would be cleared within days due to a contact he had at the state office. Weeks went by where we only heard from the underwriter and on June 17th, a HOLIDAY weekend, the underwriter urgently calls us at 3 PM asking us to submit a BRAND NEW 20-page document ASAP as it was needed for the state application. WHY this document wasn’t sent to us WEEKS prior – I do not know. We were delayed 6 FULL days before being able to sign our papers. We scheduled and cancelled FOUR notary appointments due to City Lending's utter lack of drive, competency, and care. City Lending should be ashamed of their business practices. This is not how your treat clients who are eager, ready, and quick to provide documentation. I will NEVER use your services again and I will be sure to let any person buying a home know not to pursue your business. The fact we even had to pay the lending team sickened me to my core – the only thing we got out of this was a week of pure stress, a ruined business trip, and many burnt bridges.