ComplaintsforZachary Law DDS and Associates

• Initial Complaint

  02/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I call Dr Law"s office asked if they were in network with my ins I told them what my ins was the lady said yes we are in network I asked if they were taking new patients she said yes gave me appt for 10/9/23 On 9/29/23 Dr Laws office emailed me for a snapshot of my dental ins to them so I did My ins pays for 2 cleanings per year and 1 full set of x-rays per year On the day of my appt 10/9/23 I signed in was called back by the hygienist she asked health question left the room came back and said Your ins pays for a full panoramic x-ray she did the the x-rays The first week of Nov 23 I received a bill for the full amt I called spoke with ******* I told her I should not have a bill for the full amt she then told me I need to send a snapshot of my medical ins and she would refile and call me back so i sent copies I received 2nd bill the first week of Dec I called back She then told me they are not in network that is why I was billed for the full amt I asked her why didn't someone there call me tell me they were not in network after I sent snapshots of my dental ins tell me that before the appt took place why did they not tell me when I checked in on the day of my appt I certainly would NOT have made an appt there why would I when I have full benefits I pay for and made her aware that I have been in the medical field for 25 yrs and worked with ins I know how much out of network can cost dental is very costly She said she did not know why someone scheduled me so I told her she could look to see whom it was IT WAS HER She argued that she wouldn't have scheduled me being out of network but she did After 3 phone calls there she told me she would have Dr Law to call me but he was out and would be back the next week Dr Law NEVER called I got another bill I would have NEVER schedule an appt there knowing I was out of network and would NOT get my full benefits dental is too expensive now I have this large bill I cannot afford to pay for due to their mistake

  Business response

  02/20/2024

  We have made changes to our website and processes to help prevent confusion about insurances and finances in the future. 

  Customer response

  02/22/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ********* ******

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