ComplaintsforClassic Collision
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am the claimant due to car accident. insurance (claim# XXXX-XXXXXXXX) responsible for car rental cost from . My Nissan Rogue 2016 entered repair shop on 5/2/2022 ** ***** I was notified on 5/19/2022 that my car was ready for pickup. But ***** will only pay for rental for 5 days. H & T says my car was ready for pickup on 5/6 but I was not notified until 5/19 the day I picked up my car. insurance will not cover the cost for the entire period. Due to H & T failure to notified me, charged me ********Business response
06/13/2022
Business Response /* (1000, 5, 2022/05/31) */ H&T attempted to contact the customer on 5/06/2022 10:44am and 5/12/2022 1:35pm by the phone number that was provided once the vehicle work was completed but the phone number provided had a full voicemail preventing messages from being left. After contact was made on 5/19 for pickup, the customer became verbally abusive and made threats of violence against the company. This prompted H&T staff to notify authorities and ban the customer from the premises. It was unfortunate circumstances that led to the rental charges levied against the customer but H&T followed standard policies and protocols.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.