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Find a Location

Cavalier Enterprises has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Cavalier Enterprises

      PO Box 2217 Virginia Beach, VA 23450-2217

    • Cavalier Enterprises

      508 S Independence Blvd STE 100 Virginia Beach, VA 23452-1178

    Business ProfileforCavalier Enterprises

    Building Restoration
    Multi Location Business

    Additional business information

    Additional Info:
    Cash, Check, Credit Card, Debit Card, Discover, MasterCard, Visa, American Express No matter what caused the water damage in your home, you can rely on Cavalier Enterprises to fix it. We're ready to take care of any water damage restoration services you might need. We have the proper tools and training to take on even the toughest jobs.
    See all additional business information

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Cavalier Enterprises is an emergency restoration contractor with over 34 years experience. Our company is an IICRC Certified Fire and Water Damage Firm and we specialize with insurance claims. We offer a free evaluation of all projects

    Products & Services

    Water Damage Restoration Fire Damage Restoration Storm Damage Restoration Mold Remediation

    Business Details

    This is a multi-location business.

    Find a Location

    Cavalier Enterprises has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Cavalier Enterprises

        PO Box 2217 Virginia Beach, VA 23450-2217

      • Cavalier Enterprises

        508 S Independence Blvd STE 100 Virginia Beach, VA 23452-1178

      Location of This Business
      PO Box 2217, Virginia Beach, VA 23450-2217
      BBB File Opened:
      9/16/2015
      Years in Business:
      27
      Business Started:
      1/1/1997
      Type of Entity:
      Sole Proprietorship
      Business Management
      • Mr. Donald "Don" Sanders, Owner
      Contact Information

      Principal

      • Mr. Donald "Don" Sanders, Owner

      Customer Contact

      • Mr. Donald "Don" Sanders, Owner

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/13/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      In June 2021, we had ground water seepage into our basement and called Cavalier Enterprises. They sounded great, gave us great advice, came out quickly to work on the issue, and promised to try and work with our insurance. Within 3 days of our conversation they came out to demolish the wall in our basement and provide fans for drying out the foundation wall. They further inspected throughout the house to see if there were other issues to remedy "kill two birds with one stone" and they detected a water leak in our main bathroom as well. The following Monday, the fans were picked up and they said they would schedule restoration on the bathroom later that day and have it done quickly as I was 33 weeks pregnant. The basement project would take longer as they were trying to communicate with our insurance to determine coverage. It took 3 weeks and some pushing (because I was 36 weeks pregnant by then) to get them to finish the bathroom. They requested our flooring preference from their wholesaler which was REPEATEDLY conveyed to them. When the contractors finally arrived, the wrong flooring was placed (not a big deal). HOWEVER, their employee ***** had dented a threshold and said he'd bring a new one when they started on the basement restoration. We also discovered a bubble in the vinyl/linoleum and communicated that with their employee ****. Our insurance then determined the basement wasn't covered and we have attempted to communicate with Cavalier with little to no response. They had NO payment plan options besides up front in cash and were told they would figure it out with our insurance to at least have the ***** demo covered. It wasn't. We received **** for the bathroom only for insurance and were absolutely blindsided by the expenses and the misguided actions of their company. We have since notified them to remedy the bathroom flooring issues and keep getting pushed back with a "sorry for the delay, will call later". No one has been to our home since July 2021.
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mary T

      1 star

      10/19/2022

      I will not recommend this business to anyone. Please read all and I will try to explain. This was a very Devastating Nightmare experience!

      Mr. Don ********* Cavalier Enterprises, was called to evaluate my floor and mold damage,
      he requested copies of all insurance paperwork, with that information; he quoted his price on the job.

      ** Before I explain, PLEASE review your invoice, before paying this contractor. Mr. ********
      tried to charge for EVERYTHING the insurance company allowed (Work not done).
      I found over ********* OVERBILLED. Mr. ******** took those items off the invoice. He
      did make a derogatory remark about me dissecting line by line items on the invoice.

      ** Please Note: The insurance company told me that the paperwork is between the
      homeowner and the insurance company, NOT the Contractor. You do NOT have to give
      the contractor the paperwork.

      If I asked Mr. ******** to do his own quote without insurance information.
      I may have been told about all the damage in my crawlspace.

      Cavalier only fixed what the insurance company was paying for, and advised that I needed a new Moisture Barrier. He did NOT tell me there was major damage to wood beams and joist.

      I had 5 other companies come out after Cavalier finished their work. I was told Cavalier's
      work was minimum at best. In my crawl space, Cavalier attached a foil bubble wrap
      on top of some of the old moisture barrier that needed to be replaced.
      The moisture barrier that they removed was thrown in another area under the house,
      instead of discarding it.

      I paid another company to remove old moisture barrier and to re-quote the job.
      A good contractor would have removed all that old moisture barrier
      to do a true evaluation. I have wood damage that Cavalier never pointed out.
      Which caused problems in my house after Cavalier installed my new flooring.

      Mr. ******** was told about the problems and his explanation was that he told us that
      we needed a moisture barrier and that not being done

      Local BBB

      BBB of Greater Hampton Roads

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