ComplaintsforCavalier Enterprises

• Initial Complaint

  01/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June 2021, we had ground water seepage into our basement and called Cavalier Enterprises. They sounded great, gave us great advice, came out quickly to work on the issue, and promised to try and work with our insurance. Within 3 days of our conversation they came out to demolish the wall in our basement and provide fans for drying out the foundation wall. They further inspected throughout the house to see if there were other issues to remedy "kill two birds with one stone" and they detected a water leak in our main bathroom as well. The following Monday, the fans were picked up and they said they would schedule restoration on the bathroom later that day and have it done quickly as I was 33 weeks pregnant. The basement project would take longer as they were trying to communicate with our insurance to determine coverage. It took 3 weeks and some pushing (because I was 36 weeks pregnant by then) to get them to finish the bathroom. They requested our flooring preference from their wholesaler which was REPEATEDLY conveyed to them. When the contractors finally arrived, the wrong flooring was placed (not a big deal). HOWEVER, their employee ***** had dented a threshold and said he'd bring a new one when they started on the basement restoration. We also discovered a bubble in the vinyl/linoleum and communicated that with their employee ****. Our insurance then determined the basement wasn't covered and we have attempted to communicate with Cavalier with little to no response. They had NO payment plan options besides up front in cash and were told they would figure it out with our insurance to at least have the ***** demo covered. It wasn't. We received **** for the bathroom only for insurance and were absolutely blindsided by the expenses and the misguided actions of their company. We have since notified them to remedy the bathroom flooring issues and keep getting pushed back with a "sorry for the delay, will call later". No one has been to our home since July 2021.

  Business response

  07/21/2022

  Business Response /* (1000, 12, 2022/06/07) */ Hello, We would be glad to talk with the consumer to discuss their concerns. As the customer stated, we did the project in June of 2021, but we did not hear of these concerns until 6-8 months after we completed this project. Please let us know if the customer would like to discuss their concerns over the phone or in person. * I am very sorry for the delay of this reply. We had a recent death in the family & it has been a little overwhelming. Thanks, *** ******* Cavalier Enterprises (XXX) XXX - XXXX Consumer Response /* (3000, 14, 2022/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would be willing to work with the company to resolve this issue. However, stating that we didn't notify them for 6-8 months is false. Maybe that's the earliest *** was notified, but I discussed these issues with his employee **** 3 months after. I have provided screenshots of the conversation below. I'm sorry for the loss in your family but am not accepting the response until I am contacted personally. Thank you. ****** ******* (XXX)XXX-XXXX

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