Business ProfileforTelcom Systems, LLC

Hello, I receive internet and cable services from Telcom Systems. On Sat 10/22/2022, @2pm, while I was working my internet service went out. When I called Telcom, I was told that no one was working in the technical dept until Monday at 8am. On Monday, I couldn't clock into work because my internet was still out, I called Telcom at 8am and was told that no one had come in yet. I also asked if any other resident was having this issue and the female clerk told me no and that someone from the tech dept would call me when they arrive. I waited and received a call at 845am. At this point I'm already two hours late to clock into work. ****** contacted me and for an hour or so, he couldn't resolve the issue. Next a tech named ****** was sent to my home to figure out the issue. ****** came into my home for 30 seconds pressed a button and left and the internet still went out. I was unable to work Monday 10/24/2022. I contacted Telcom Monday evening and spoke with ****** ***** had a tech engineer do something from their office in order for my internet to come back up. My internet came back up Monday night. I was guaranteed that my internet would not go out again. Tuesday morning I get ready to start my day and when I begin to work, the internet goes out again. This was at 645am Tuesday morning. I call Telcom and a female clerk picks up and states that no one would be available to fix my internet until 8am. I've spoken to 3 different individuals about this issues. ******* ******* *** ****** Each of them telling me that this wouldn't be an ongoing issue. I missed 3 days of work and when I ask to speak to someone in corporate, I was told no by someone name ****, they refuse to give her last name. I still haven't spoken to anyone in charge. The unprofessionalism is unnecessary. My internet is still currently out. This is the 4th day. Can someone please reach out to Telcom and help me get corporate involved. My check will be **ort due this matter and Telcom isn't helping.