ComplaintsforECPI

• Initial Complaint

  01/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Every academic year, I must refinance my college; this is not a problem under normal circumstances. However, when needing to change my academic schedule to part-time, ECPI noticed the person in charge of my account quit without handing my account to somebody else. This means the financial plan they were supposed to set up in August was not looked at until December. Furthermore, I received an email about having paid my loan in full (in the fall), which added to the confusion. Every time I ask for an appeal, they resend the document, which would make me legally bound to pay the full tuition, which I can't do with such short notice compared to the rest of the students. (I deleted the email in which they explained my case worker quit because I did not think I would be filing a claim) Furthermore, they dropped my classes while still sending the document, which would pay for the entire academic year through April, even though I'm not in school. This seems highly predatory and is my main concern.

  Business response

  03/15/2024

   

  This response is from both of the Directors of FA at the online campus regarding the complaint, ***** ******* *** ***** ******* have drafted this response:

  Student has been offered all options available to cover tuition and fees, however he has refused to have parent apply for a Parent plus loan and for a private loan, therefore accrued a balance.
  
  During The first two academic years his parents attempted a plus loan and were denied.  Based on the FAFSA they received Pell grant which lowered the gap.
  
  During academic year 3,  he did not want the parent to do the Plus Credit and he decided to attend ¾ time for each semester.  He made some of the cash payments.
  
  During Academic year 4,  same concerns arise but he could not understand why he was not allowed to move directly to an extended Tuition Option.  He did not want to have parent complete a Plus Loan, and he denied to complete a private loan. He was given the option to pay for the academic year out of pocket but could not meet the payment plan requirements.
  
  Financial Aid Advisor explained to student, that If he plans on coming back for 24/25, we could use his independent funding as he will move to that status.
  
  Student is responsible for the balance, he was given all options to cover the academic year 3 tuition and fees but refused to follow through the instructions to get Title IV funding secured.

• Initial Complaint

  11/28/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I dropped out first week of a term, in September, voiding any payment due to the college for that term. I then was billed for the previous term and paid it off. I'm being billed, I assume for tuition, though I'm not entirely sure as I asked a week ago what the bill was for and got no response. Furthermore, I couldn't get an answer from anyone as to this bill. This school has done nothing but get the finances wrong on my account (which is why I dropped out). I want a refund of the money. Would love for them to stop overcharging their students but I realize that's asking for a miracle, so I'll just take this last unjustified payment.

  Business response

  03/14/2024

  Per our online FA Director Team, ***** ******* *** ***** ********

  Prior to dropping, ******* ***** was contacted by our financial aid department in multiple occasions to secure her funding for Academic Year 3, however student refused to sign the university finance plan.
  For the days attended in the semester student was charged ******* for Tuition and Fees. Student had a prior credit due to the scholarship for the amount of ******* which has reduced her current balance to ******
  Student attended 1st term (July) of her academic year and has earned the following grades:
  MET310- A
  MET330 L- A-
  She has also entered the August term and received a “W” grade for  MET432.
  Based on the refund calculation, student has completed 37 days out of 105 of the semester and was charged Tuition and fees according to our refund policy.
  Please see below a link to our Return to Title IV policy.
  **********************************************************************************

  We reached again on March 14th, 2024 to have further discussions and she refused to speak with us about this issue.  We have some options for Ms. ***** if she is willing to speak with our FA team to help clear up and resolve this matter.  Ms. ******* can be reached at 757.213.3562

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩