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Find a Location

Emergency Restoration Services, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforEmergency Restoration Services, LLC

    Mildew Remediation
    BBB accredited business

    Additional business information

    Additional Info:
    Our professional mold specialists are highly trained using green products that are extremely effective. Our environmentally safe approach to mold removal helps protect against the harmful effects of toxic mold exposure while preserving the world we live in.
    Our company offers both residential and commercial mold remediation solutions, with years of experience in many project environments, so regardless of the type or scope of damage, you can be confident that mold or water damage present will be resolved.
    See all additional business information

    At-a-glance

    Customer Reviews

    4/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/5/2015

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    Our company offers both residential and commercial mold remediation solutions.

    Business Details

    Location of This Business
    520 Newtown Road, Virginia Beach, VA 23462
    BBB File Opened:
    10/22/2013
    Years in Business:
    12
    Business Started:
    10/1/2011
    Business Incorporated:
    10/25/2011
    Accredited Since:
    2/5/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 2705144229 for this business, issued by Department of Professional & Occupational Regulations (DPOR). The expiration date of this license is 6/30/2026.

    These agencies may include:

    Department of Professional & Occupational Regulations (DPOR)

    9960 Mayland Dr STE 400

    Richmond VA 23233

    (804) 367-8511

    http://www.dpor.virginia.gov

    BBB records show a license number of S3816883 for this business, issued by State Corporation Commission - Virginia

    These agencies may include:

    State Corporation Commission - Virginia

    Tyler Building, 1300 E. Main St.

    Richmond VA 23219

    (804) 371-9967

    https://www.scc.virginia.gov

    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Chad Coerse, President/Owner
    • Mrs. Donna Coerse, Manager
    Contact Information

    Principal

    • Mrs. Donna Coerse, Manager

    Customer Contact

    • Mr. Chad Coerse, President/Owner
    • Mrs. Donna Coerse, Manager
    Additional Contact Information

    Fax Numbers

    • (757) 301-2204
      Primary Fax

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/28/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Complaint Details Unavailable

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sal P

    2 stars

    07/25/2024

    Company’s mitigation service is pretty good but stay away from their repair/ recon services. They are not transparent with their start dates. Initially they say we can start work in a day or two, but once you pay, it takes them months to start the work.

    Emergency Restoration Services, LLC Response

    07/26/2024

    Mr. ****** thank you for taking time to write a review. I am surprised by your review of 2 stars. Unfortunately, it appears that you are not happy with the timeline to start the reconstruction part of your project. Our Reconstruction division has continued to have a backlog of work over the last two years that has required clients to wait for an average of 30-60 days. Because of this continued backlog I find it extremely unlikely that anyone from our construction division would have ever quoted a start time of a "day or two". The contract that you signed for reconstruction services spells out the terms of payment as well as the start date. A quick review of your signed contract indicated that you signed it on May 14, 2024 with an estimated start date of 25-30 days from date of ratification of contract and receipt of deposit. We received your deposit on May 14, 2024. The first day on the job was June 14, 2024, 30 days from the date of ratification and receipt of deposit. ERS was in compliance with the contract’s terms and conditions. Our staff work diligently to provide quality and prompt service to all our customers. Because of this we have earned glowing reviews from many satisfied customers. Although it appears that we have not met your desired timeline I am confident that we have met our contractual obligations. I do greatly appreciate your feedback and we will continue to try to improve upon our ability to decrease waiting time and make sure clear expectations are set forth in both verbal communications as well as written communications. I appreciate you taking time to write your review and I am always available to discuss your concerns further either in person or by phone. Please feel free to contact me directly. Chad ************

    Local BBB

    BBB of Greater Hampton Roads

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