Business ProfileforTidal Town Moving, LLC

Let me start with a positive: we are a military family that had 1 month notice for our move and we're unable to secure movers via the military as we have always done. Tidal Town Moving was able to be scheduled last minute and helped us very much in that regard. They were nice and showed up as asked. With that said, it started with a miscommunication. We were under the impression/communication that they were going to help pack and load (my husband was alone in VA and my children and I were already in our new state). They showed up under the impression they were only loading. They didn't have time to pack and load, they did another move first then came back. No big deal, we appreciate them making it work given the circumstance. The movers loaded into our "Pod" to be transported. They stated they could use their own tie-downs (would cost) or our own. My husband provided a large bag of tie downs to be used, and asked them to let him know if they needed more and he would get them. Fast forward to the the arrival of our pod: In opening our pod, it was very obvious things had shifted. I opened the pod to my pictures from my childhood (which are kept in a special box) flying out of the pod. There were many unpacked items thrown loosely, many boxes not shut. Our furniture was thrown about in the pod. Now, we understand in transportation thing will shift; however, this is why we gave the packers the tie down straps and offered to get more as needed. The loaders did not use a single strap (we found the bag as we began unloading- it seems it was thrown in at the end). Damage caused by this will be listed at the end. Additionally, we paid per box as they packed. The boxes used were cheap and flimsy, the tape was horribly cheap and breakable- absolutely not worth the cost charged. But I digress. The issue is that over half of the boxes were only half full, and not for any apparent reason (no heavy or breakable items). There were many items that did no