Business ProfileforNavy Exchange Stores

On July 8, 2024, I purchased a Samsung TV online for ******* (order #************) through the Navy Exchange (NEX). NEX offers a Low Price Promise and guarantees if within 14 days, if any item purchased from the NEX, is subsequently sold or advertised at a lower price by the NEX, or any local competitor or qualifying e-commerce sites on any identical item for the customer who makes a request, they will match the price. On July 13, 2024, I noticed that the TV I purchase is now being advertised by NEX at $******* I followed the instructions for requesting a price match, and when I spoke to the NEX representative, she stated that because the item is now for sale in the store only and not available online, NEX will not honor their own price match guarantee. I read the entire terms and conditions regarding the low price promise and I did not find any information stating that the item must be available online. Trying to install or present some type of loophole to their low price guarantee is highly unethical. I am requesting that NEX honor their own low price guarantee and refund the difference of ******. NEX also has Satisfaction Guaranteed Policy in which they state they will make an equitable price adjustment when merchandise doesn’t live up to your expectations. Well, this entire situation does not live up to my expectations because NEX should simply honor their low price guarantee and not seek a loophole to wiggle out. I'm highly disappointed in NEX.