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Complaint Details
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Initial Complaint
03/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I made an appt for a air bag recall and oil change on 3/14/22. Paid ******* Picked up car on 3//16/22 in the evening. Noticed the air bag light was still on. The oil alert was not reset. Went on a trip. Noticed a large amount of oil was on the garage floor. Made another appt for 3/23/22. Took it back, service advisor **** ******** claimed that the oil leak was something else with oil pan. He then said that the air bag was fixed per the recall and he had to charge a ***** for diagnostic for air bag issue. Let it be noted that the original invoice from 3/14/22 doesn't state any issues with airbag or oil leaks. This is a credibility issue. The truck was not leaking any oil prior to bringing it to the dealership. I had to drive almost a thousand miles immediately after picking up my vehicle, if I had an accident, would the airbag have worked? This is a safety issue. Wouldn't that have been addressed after the the technician couldn't have reset the alert? I want a refund for the oil change and diagnostic. I want my truck fixed but I don't know that I have confidence with this dealership at this point to repair and not fleece me again. There is no accountability for any of RK's unprofessional, complacency and sloppy work. The service advisor was giving me the runaround.Business response
07/07/2022
Business Response /* (1000, 8, 2022/04/13) */ Mr. ********* has been contacted. We are waiting for him to tell us what day he can bring the truck in for our Service Director to review it. We are fully prepared to satisfy the customer. Consumer Response /* (2000, 10, 2022/04/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) The dealership has agreed to refund for the oil change. They topped off the oil in the ****** They also are refunding the diagnostic fee. I agree to this response.Initial Complaint
11/08/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I purchased a car from the dealership that broke down within my 30 days of the return policy. I picked the car up went out of town and the the car shut down on a major parkway in NY. I had to pay for a tow truck to bring the car to my destination in Queens NY. Days later I had to rent a trailer from NY to take the vehicle back to VA. I spoke to the sales Manager ***** and expressed I did NOT WANT THE CAR ANYMORE. And I wanted a Refund and for them to void the contract. He insisted on running the clock down to November 8 where this would be my last day to Void the contract! To add insult to injury the Dealer charged my Debit card for ***** the following day even though I expressed that I didn't want the car!Business response
01/03/2022
Business Response /* (1000, 5, 2021/11/23) */ The used Car ****** has informed me that she has left several messages for the customer to contact her to resolve concerns, The customer should reach out to ****** ****** at XXX-XXX-XXXX.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.