At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 560 Central Dr STE 103, Virginia Beach, VA 23454-5236
- BBB File Opened:
- 7/19/2005
- Years in Business:
- 22
- Business Started:
- 8/1/2001
- Business Incorporated:
- 4/1/2005
- Accredited Since:
- 9/2/2005
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 2705112383 for this business, issued by Department of Professional & Occupational Regulations (DPOR). The expiration date of this license is 2/28/2025.
These agencies may include:
Department of Professional & Occupational Regulations (DPOR)
9960 Mayland Dr STE 400
Richmond VA 23233
BBB records show a license number of 06352124 for this business, issued by State Corporation Commission - VirginiaThese agencies may include:
State Corporation Commission - Virginia
Tyler Building, 1300 E. Main St.
Richmond VA 23219
- Type of Entity:
- Corporation
- Alternate Business Name
- The Pool Guy of VA
- The Pool Guy
- Business Management
- Mr. Ricard Reineke, President
- Ms. Vicki Reineke
- Contact Information
Principal
- Ms. Vicki Reineke
Customer Contact
- Mr. Ricard Reineke, President
- Ms. Vicki Reineke
- Additional Contact Information
Fax Numbers
- (757) 502-8045Primary Fax
- (757) 502-8045
Customer Complaints
4 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Unhappy Customer
09/23/2021
Our experience with them was terrible. They collected money from us via credit card with no signed paperwork or contract and did not provide any receipt of payment. We were told from the Pool Guyz office that the charge would be refundable. We spent countless hours/days attempting to reach the office to retrieve our refund. Our calls, voicemails, and emails went unanswered. After talking with a lawyer and ******, we decided to dispute the charge with our credit card company. Luckily, the credit card company investigated the issue and found the charge to be fraudulent which resulted in the money being credited back to us.
There are many other credible pool companies that will do a quality job and provide a professional experience. Do not go through the headache of dealing with The Pool Guyz.
The Pool Guyz, Inc. Response
10/10/2021
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.