Business ProfileforArchitectural Exterior Design, Inc.

In early 2019 I did much work analyzing roof proposals and contractors. My biggest concern was the weather and winds of Virginia Beach. I eventually selected Architectural Exterior Design and Ryan because: -shingles were to last up to 130 mph -shingles were to be secured with no less than 6 nails per shingle -.32 gage metal perimeter fastened to rakes -the 10 year system plus extended warranty On July 20, 2021 I reached out to Ryan to discuss the rake perimeter metal which was just beginning to come off. I asked that his team visit the home to secure the metal with more fasteners and suggested that they use screws. After 5 calls and 6 months later Ryan’s team visited the home after two pieces of metal were off or coming off. The questionable workmanship was around the inconsistency of fasteners and the spacing of fasteners. What I found was: -some of the perimeter metal was fastened with 1/2 screws that have rusted (not galvanized) and other parts of the metal perimeter was fastened with nails -some of the perimeter metal was fastened 15-18 inches on center and other metal was fastened as far apart as 6 1/2 feet on center Ryan’s statements to my concerns were: -he could not explain why his team used screws as fasteners for part of the perimeter metal and nails for the other part of the perimeter metal -he said the fewer the perimeter fasteners the better due to cupping cause by fasteners which would invite wind damage -he said without periodic maintenance that I should expect continued problems with metal -he said that I should be okay with the damage because there are only 2 pieces of metal that are problematic -he said that I should have realized a reduction in my HVAC bills due to the efficiency of the roof system The manufacturer of the shingles specifications state that fasteners be applied every 8-10 Ryan was only willing to come replace and better attach metal for an additional charge of $****. Unacceptable for a job not done better from the beginning