Business ProfileforUsed Tire Express

Wednesday 3/1/2023 from 3:40-4:40 roughly I purchased 4 used tires from used tire express (holland rd location.) I originally asked to purchase 235/45/17s but they only had 225/50/17s available. I agreed to take the alternate size for *** per tire. no problem. But 4 days later the front 2 tires started to come apart from extreme dry rotting. I understand used tires can sometimes have unforeseen issues so I figured bringing it to the attention of the business 4 days later, it wouldn’t be a problem to get the issue resolved. I returned to the holland rd store and had the same staff who saw me previously look at the tires and determine they were unsafe and needed to be warranty replaced. They were out of that size tire and sent me to the Indian river rd location. I couldn’t make it there till the following morning (today, 3/7/2023). I dropped my car off and promptly got a phone call telling me that the general manager for the area and owner (*****, who works out of the Virginia Beach blvd location) was refusing to replace the tires under their 30 day warranty. The front desk worker who made the phone call informed me that she claimed “there’s no way we put those tires on there” and gave me her direct number. When I called her number she said she remembered me coming in there and buying tires but she accused me of having swapped them out somewhere else or trying to pass of an entire different vehicle as the one I purchased tires for. Now I have been left with a vehicle that is unsafe to operate on a public road, and a *** hole in my pocket due to this company’s lack of accountability. I took photos immediately after getting the tires because I was listening the car for sale. The pictures are clear enough to see the tire make and model and time stamp match. Not even 25 minutes later.