Business ProfileforA A A Tidewater Virginia

I have been a AAA Tidewater member for 29 years. I received a $*** invoice on April 12, 2024 for 2 services that I neither requested nor received. I immediately called the Virginia Beach Blvd. headquarters, but was unable to speak with anyone. I left a message and it was 2 days before I received a return call and that was after I went to the Norfolk location and spoke with an AAA employee who researched my account and revealed that there had been an additional 4 fraudulent services that had been charged to my account. After finally speaking with a member services representative in the Virginia Beach office, I was told that I would be contacted by the fraud department that is located in CA; that the fraudulent charges would be taken off my account; and that I would receive a new membership number and card. When I received a notice on April 29, 2024 that since I had not paid the fraudulent charges, my account had been canceled as of April 29, 2024. I again called the member service representative who told me the notice was computer generated and "not to worry" - that the charges had been taken care of and was told that my account had not been canceled and I would soon receive new card and number. I have not received a new number/card. Since that time, I have hand delivered a detailed letter to the Virginia Beach branch manager, have called her, the membership representative and the director in charge of membership services, but received no response from anyone! My account has apparently been canceled, because I am unable to access it online. I am very concerned about how my AAA membership number was fraudulently used, if it is still being used, do they have any other personal info and what would happen if I needed AAA services. Inexcusable that there is no response nor assistance for a fraudulent situation. Total lack of customer service.