Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/23/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I paid $3,000 cash for a down payment on my Land Rover. When I asked for a receipt the guy told me that the receipt was going to be on the *** drive with all the paperwork that comes with my vehicle I said wow that must be something new he said yeah we do this so you can have the same info we have. When I get home and check the *** drive it's only my paperwork I signed saying that I gave them $3,000 but it wasn't a receipt for just saying $3,000 cash. So they're telling me unless I bring another $3,000 then they won't give me my new tags. I told them to check the cameras they're saying no need to that if I don't bring the money I'm not getting any tags and they're not registering the car in my name even though the bank has already paid them the money. I told them that no company will allow me to drive off the lot if I didn't make the down payment or no company would ever claim they forgotten to take a payment and if I supposedly didn't make the payment why did they wait so long to contact me. They contacted me when my 30-day tags are almost up just to try to get extra money I think the guy should be fired and my fun should be updated and I should receive my tags. They even claimed that he messed up in multiple ways but still claim I have to pay $3,000 or I can't get my tags which I don't think is right. They even said that their employee ************************* claim that he did see me with the $3,000 and I tried to give it to him but he told me give it to the other guy the guy who stole the $3,000 cash.Business response
10/25/2023
We have spoken with ******************** and have cleared up the confusion. ******************** has been fully credited for his down payment and we are expediting the processing of his tag work. Thank you for the opportunity to respond to this concern.Initial Complaint
08/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased a **** f-350 from sheehy **** on 4-8-2023. It has since needed the entire engine replaced then the turbo system. It has been deemed a lemon and we are in a four month long process with **** to get a buyback. It has been nothing short of horrible. It has taken numerous hours of my time and stress. The dealership that replaced the engine made us aware that sheehy **** turned off multiple warning lights prior to purchase. They even turned them off on the day we picked it up. They sold us the vehicle when they were aware of these mechanical issues. They never told us about these problems. They since deny they did this. I would like a refund in the amount of the purchase price compared to lemon law vehicle pricing.Business response
08/23/2023
We have spoken with **************** to address his concern. **************** has already arranged with ****************** to have the vehicle bought back and the dealership is also sending **************** additional funds to offset some of the other incidental expenses that he has incurred. **************** stated that he is satisfied with this resolution. Thank you for the opportunity to respond to this concern.
.
Customer response
08/28/2023
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
*********************Initial Complaint
07/24/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Sold extended vehicle warranty, told could be used in ******** dealership. Cant find anyone willing to take 3rd party warranty. Shouldve been sold ************ instead of pushing awful EasyCareBusiness response
07/25/2023
The warranty that ************** purchased should be accepted at ******** store. However, since he was having some difficulties with it, and at his request, we canceled his ********* warranty and provided him with a **** warranty for the same coverage and at no additional cost to him. Thank you for the opportunity to respond to this concern as the issue is now resolved.
Customer response
07/25/2023
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
*******************Initial Complaint
05/09/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Paid extra for vip membership which includes loaner car. Multiple time they have not been able to provide that service. Want compensation!Customer response
05/09/2023
5/5/23 for 5/9/24Business response
05/15/2023
Thank your for the opportunity to respond; however, I have left two voice mails for this customer over the past week to discuss his concern and have not yet received a return phone call. Hopefully, we will connect soon.Initial Complaint
02/22/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I don't even own the vehicle in question in this letter. This is spam/harassment. Why my data was mined and solicited to is wrong. Go find the real owner of this vehicle because it isn't me!!! Remove me from these mailing lists!Business response
02/23/2023
We apologize that you received a communication in reference to the Mustang that you previously bought from us but no longer own. We have ensured that our records have been updated. Thank you for the opportunity to respond to this matter.Initial Complaint
07/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my car in for a oil change when I got my paperwork it said that my brakes were in the yellow . I asked if I could have a second opinion on my brakes being in the yellow. my advisor was ***** dunnigton . The reason that I was asking is because two weeks ago I just got brand new front brakes on my car ***** told me no he wouldnt honor a second opinion if his tech said they were in the yellow then they were in the yellow that he stands by his mechanic the result Im trying to achieve is get a second opinion that the brakes are in the yellow because if the brakes are in the yellow that means the person that I got to put the brakes on something wasnt right. My father said he watched the guy put on the front brakes. or the mechanic is wrongBusiness response
07/29/2022
Thank you for outlining your concern. I have spoken to our service advisor who assisted you during your visit. He explained that the technician (as noted on the repair order) measured your brake pads at 6mm, which is the high end of the yellow category. **** standards are that red is 3mm and below, 4mm to 6mm is yellow which means to just keep any eye on them for future visits, and 7mm to 10mm is green. As was explained, it didn't mean that you needed new brake pads. You had also explained that a friend of yours had recently installed brake pads on your vehicle with aftermarket brake pads. ****'s brake pads start at a thickness of 10mm, not all others do, so that might be one point to clarify. Either way, as was offered to you previously, we are happy to conduct the measurements with you present. Thank you for the opportunity to respond to your concern.Initial Complaint
11/20/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Today I went to get my oil changed at Sheehy Ford in Warrenton, VA. While there I was assisted by Steven who told me the price of the oil change, tire rotation, and additive. He informed me the sign was not correct. I asked him about the Ford maintenance plan. He told me to speak with Kim S*******. She told she was unable to place me in the Premium Maintenece Plan and that the Limited Plan was the only one available. I asked her why and she told me her system didn't allow the Premium Plan. I asked to speak with her manager. Her boss, Mike R********, said he would deduct the price paid for the oil change and tire rotation from the total cost of the Ford Premium Plan. I did not agree since Sheehy's Plan came out to $** a visit for oil change, tire rotation, and the additive. The manager gave me the oil change for free. I still do not agree with the bait and switch move with their payment plan prices and choices. They must update their advertising to reflect accurate prices, options, and features.Business response
11/22/2021
We are aware of Ms. ********** concern. There was a sign in the service department with outdated pricing that we have since corrected. Because of that misinformation and in the spirit of customer satisfaction, we paid for Ms. ********** service that day in the amount of $******. There was a computer glitch over the weekend with Ford's computer system which would not allow us to quote a Premium maintenance program, so we explained that we would be happy to provide that on Monday when we could reach a Ford rep. for assistance. We are still awaiting Ford's response when we received this BBB complaint.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7 total complaints in the last 3 years.
2 complaints closed in the last 12 months.