2 Customer Reviews
Review from Lee F
1 star08/25/2024
I had a broken tail light water got inside they fit with a new lense and new components inside the light no I have no safety system nothing works
Sheehy Ford of Warrenton Response
09/03/2024
We have since taken ******************** vehicle back into our shop to double check everything. It turns out that all safety functions were operating correctly, but the alerts had been turned off on the vehicle dash display. These were turned back on and their functionality was verified and demonstrated to Mr. ******* We will stay in touch Mr. ****** to ensure all is operating correctly. Thank you for the opportunity to respond to this concern.Review from Danny N
1 star03/29/2024
Untrustworthy used car dealership, do not buy from them. I purchased a used 2021 Mustang ************** from ******************************* in Sept '23. Once home, the car's modem did not work. I broad it to Sheehy **** of ************, who diagnosed the issue & ordered the new parts. In February '24, the parts arrived. I brought the car back to ************ to have the modem replaced, which was supposed to be a two-day job. It has been there since 2/1/24. They replaced the modem but now are waiting for **** HQ Tech to re-write the programming so they can upload it to the car. This dealership sold me a car without informing me the modem did not work from the beginning. Again, the modem has not worked since purchased the car and the car has been at the dealership since 2/1/24 while **** HQ is taking their sweet time in assisting with the fix.Sheehy Ford of Warrenton Response
04/02/2024
We empathize with the issue **************** has experienced with his Mach-E, but the issue did not present itself until after delivery. Connecting the **** Pass is not part of the pre-delivery inspection since it has to be connected to the final customer after purchase. I know that our ************ store has been working with **** engineers and **************** to find a resolution to the software issue. **************** was also provided a courtesy loaner vehicle during this time. As a recent update to the matter, our ************ store facilitated trading **************** out of his Mach-E into a brand new one this past Saturday 3/30/24.
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