Business ProfileforRAM Restoration Group LLC

*** came to my home and installed fans in my living room to dry out the walls and ceiling. In December, I was told that I needed to relocate from my house so that repairs could be completed because of asbestos from another contractor suggested by my insurance company again. *** explained that they would take my furniture and other items in my living room and place them in storage. They also explained that after the work had been completed, they would return my belongings to my home. I signed a release to move my furnishing to storage. In February, after my return to my home, I was informed by ***********************, a RAM employee, that my account was still outstanding, a total of ****** was owed, and my belongings would only be returned once the balance was settled. **** stated that she contacted my insurance company, and they said everything had been paid out to my husband and me. I contacted my insurance company and explained the situation; they stated may be RAM had yet to send all of the bills to them, but they had paid everything that *** submitted for payment. I requested a copy of the contract and statements from RAM that stated that any belongings would only be returned once the final payment had been received, but to date, I have yet to receive a copy of the contract. I contacted *** (****) and tried to get the situation resolved, but she refused to budge. *** refused to release my belonging. My insurance company stated that contractors knew that 10% of the final payment for the entire project would be held until the job was complete and signed off by the homeowners. *** (****) knew that as well but didnt care. RAM (****) continued to demand the balance. The situation continued going around, and round RAM stated again that my insurance had paid all of the claims to them. I contacted my insurance company, who stated that all billing received from RAM had been paid, and the outstanding balance was 10% of the final balance. *** (****) did not want to hear this. *** refused to release our belongings until the $****** had been paid. We also received another email from RAM (****) stating that if the balance was not paid by February 28th, we would also be charged storage fees. After being bullied and without resolution, my husband and I finally agreed to pay the remaining balance. I sent the payment via ***** on Feb 25th. *** confirmed receipt. When I tried to schedule a return of my belongings, no one was available. Finally, after demanding that I talk to the companys owner, someone from the company finally called and scheduled a time to drop off my furniture. We feel like we have been bullied into paying a bill outside of my insurance companys payments, and my furniture is being held, hostage. This company is trying to get more money and possibly billing us unfairly and dishonestly. I have tried to work with them but to no avail. I am trying to get my belonging returned to me undamaged. I am terrified that it will be damaged or broken when I or if I ever receive my furniture back from RAM restorations. Please, I need your help to resolve this issue with this company. This company has left a bad taste in my mouth. ***** should be mistreated in this!