ComplaintsforCampus Ford
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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
2013 Ford F250 Lariat, 53,644 miles. 9/27/23, I took truck to Campus Ford for a check engine light. Dealer replaced purge valve for $386.54. 12/11/23 at 54,639 miles, I towed truck back to Campus for check engine light/no start condition. Dealer had truck 11 days & performed: • #7 fuel injector melted, replaced • #7 fuel injector harness melted, fixed • Replaced all 16 spark plugs • Replaced all 8 coils • Replaced all 8 spark plug wires • Replaced 2 upstream O2 sensors • Replaced tone ring • Replaced crank position sensor • Replaced front brake pads, rotors & calipers • Brake fluid flushed Work cost $7,478.10 and I took truck home on 12/23/23. On 1/2/24 at 54,744 miles, the check engine and powertrain lights came on. I returned truck to Campus. They said truck needed an oil change as gas was in my oil and caused the computer to trigger the lights. Upon picking truck up the same day, it stalled out 3 times in half a block of the dealer in traffic, almost causing a collision as I blocked two of four lanes on a busy road. I left the truck at dealer for further diagnosis and I advised them to contact Ford Engineering for assistance. The oil change cost $131.82. On 1/3/24, I reviewed the dealer invoice from 12/11/23 and found they double billed me for spark plugs (32 in lieu of 16) and 1 additional coil (9 instead of 8), for $472. I notified dealers owner, general manager and service writer. The owner issued me a check for duplicate billings for $585.47. On 1/9/24 dealer called to say they replaced a mass airflow sensor. My extended warranty company covered repair at no cost to me. I picked up truck and drove it home without incident on 1/11/24. My truck spent 24 days at the dealer and net cost of repairs was $7,410.99. It took 4 attempts to pick truck up and make it home. I feel the dealers technician was replacing parts until they found out what was wrong with the vehicle. I would like financial restitution.Business response
01/22/2024
We won't be issuing a refund to Mr ******** however our service writer **** had a call with Mr ********** extended warranty company so that he can submit his bill to them for partial reimbursement. If **** had of known that he had the extended warranty, they would have picked up a portion of the bill. The invoice has some maintenance items related to the brakes that was not part of the original complaint. This truck had many issues and required a lot of diagnosis to repair including the replacement of a melted injector and injector harness. A melted and shorted injector and wiring harness could have caused other electric issues down stream. The mass airflow sensor ended up being a defective aftermarket unit which likely lead to some of the other issues.Initial Complaint
06/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a 2006 Ford Explorer with 108,000 miles. The transmission began to slip when in reverse. I took the Explorer to Jim Snead Ford (now called Campus Ford) on 9-20-21. They suggested installing a rebuilt transmission from **** ***** *******, which I agreed to do this. Although I could have spent less money to have a transmission rebuilt elsewhere, I paid a little over $4000 to have this rebuilt by **** ***** ******* because I assumed it would be a better product coming from **** ***** *******. This rebuilt transmission came with a 3 year, unlimited mileage warranty. I received the vehicle, with the rebuilt transmission, in October 2021. After driving the vehicle, a little over 2000 miles, it began to drop out of gear while driving down the road. On at least one occasion, the vehicle dropped out of gear almost immediately after pulling off from a traffic light and left me stranded in the middle of an intersection. I saw this as a safety concern and contacted Jim Snead Ford (Campus Ford) and took the vehicle to them the last part of April, 2021. Since this rebuilt transmission has only a little over 2000 miles, it is basically new, and I requested a new transmission. Jim Snead Ford (Campus Ford) said they couldn't honor my request. Since then, I have contacted Ford Motor Company customer service and spoke with ***** ******* on 6-3-22 and opened a case....Case Number ******************** Ms. ******* contacted the service advisor, **** ********, that same day at Jim Snead Ford (Campus Ford) and asked him to contact me regarding this issue. Ms. ******* advised me that Mr. ******** would be getting in touch with me. I have also attempted to speak with the new owner of Campus Ford. To this date, I have had no contact from anyone at Jim Snead Ford (Campus Ford). I have also spoken to ****, Ford Warranty & Maintenance, at Ford Motor Company on 6-10-22 regarding this same issue. After speaking with ****, I still have no resolution to this issue.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.