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ComplaintsforExtreme Expressions
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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
An apprenticing piercer was apprenticing another piercer without another experienced piercer present. Made comments to appear that he had a license. Also stated he had been licensed for 5 years and had experience in what he was teaching. Later was informed he was still an apprentice himself. Piercing were incorrectly done. Repierced a nasal piercing by shoving an 16g jewelry through a partially healed 18g hole. Unclean technique was used with cross contaimation of the sterile pieces. Gloves touched piercer’s own hair and clothes while administering. Did not change gloves even when corrected by his “trainer”. 2nd lobe piercings were incorrectly lined and holes were crooked with the backs sitting significantly lower than the fronts. Both piercers made it seem as they had experience and that everything was done correctly even when asked. Would not give mirror so customer could see piercing for themselves. Customers went to a bigger shop where the nasal jewelry was immediately seen to be the incorrect size and length. Lobe piecing were seen to be of incorrect placement and orientation. Had to be removed and allowed to heal. Contacted original shop to talk about the issues with owner two separate times. Was able to talk to owner once, was told he would call back after talking to his employees. Owner never called back to talk through the problems or address employee’s lack of license.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.