![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAir Tight Windows & Doors
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I paid Air Tight Windows and Doors to have a front door installed - and was told it would take 3 months. I paid a 1/3 deposit of $1,229.00 about 6 weeks later. 3 months went by and Mr. Johnson didn't contact me once. I contacted him and I was given an indifferent and foggy timeframe as to when I'd get my door installed. 2 more months went by and I decided to cancel the order. Per Mr. Johnson, the door was coincidentally being delivered the very next day and I'd have to pay (coincidentally) almost my entire deposit to have it returned. So, I'm out $1,200 and feel like I've been cheated by this man and his company.Business response
01/10/2024
I charged him 10% for going and selling the door and processing. Plus I had to pay two men to go to warehouse and unload door when delivered plus pay them to go back and reload the door to return to manufacturer. If you need more I have payment receipt from ****** plus cancel check.Customer response
01/12/2024
I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. * I saw no evidence that the door was actually delivered to Air Tight Windows and Door.* It's suspicious that the door was mysteriously supposed to show up the DAY AFTER I attempted to cancel this service - after 5 months of zero communication from the dealer. * I never approved a 35% restocking fee! And, that fee was coincidentally almost my entire deposit?!* The given numbers don't add up to $1,200. Regards, ***** *********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.