Share
![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforCarolina Furniture of Williamsburg
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 5425 Richmond Rd, Williamsburg, VA 23188
- BBB File Opened:
- 2/28/1992
- Years in Business:
- 49
- Business Started:
- 1/1/1975
- Business Incorporated:
- 1/1/1975
- Type of Entity:
- Corporation
- Alternate Business Name
- Shops at Carolina Furniture of Williamsburg
- Williamsburg Heritage Furniture Co.
- Contact Information
Principal
- Mr. Joe Steele II, President
Customer Contact
- Mr. Joe Steele II, President
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/06/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
william I
09/21/2021
Upon the return of chairs and ottoman- Joe ****** wants to give store credit and charge us a ******* for re-stocking fee. the store representative miss-represented the store by stating-"you can just return product customers do it all the time" We notified **** and are trying to work it out.
However, the rapacious owner-president Joe ****** doesn't want to work with us. I asked him several time to visit his store in order to fix the aforesaid situation. He declined on each occasion.
Carolina Furniture of Williamsburg Response
09/21/2021
Even though our stock sales are final, we extended a store credit in full to apply to another purchase. When they came into the store demanding a refund to their credit card, I advised that a refund would come with a **** cancelation/refund fee whereas a store credit is applied in full. In the following days Mr. *** advised us that he had charged back all of his purchases even the ones which are in his home and being used by he and his wife. I then explained that I can't do anything to his account until contacted by ******* chargeback department. All of our policies are printed on the front of our sales orders, and we try to be extremely clear as to how we do business.
I've written countless emails to Mr. *** trying to explain the nature of our policies and the timeline of the events surrounding his order, but we cannot reach a mutual understanding.
We have offered several options for resolution and I'm sure everyone will eventually be comfortable with the outcome.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.