Business ProfileforCarolina Furniture of Williamsburg

carolina furniture will not credit your **** account from once you have purchased any product. the store owner (joe ******) wants to give you store credit. However, buying a sofa, 2 chairs and ottoman we called the store not to deliver the chairs and ottoman just the sofa. the shipping manager stated- "let us deliver the products and if you don't like it just return it on the truck.
Upon the return of chairs and ottoman- Joe ****** wants to give store credit and charge us a ******* for re-stocking fee. the store representative miss-represented the store by stating-"you can just return product customers do it all the time" We notified **** and are trying to work it out.
However, the rapacious owner-president Joe ****** doesn't want to work with us. I asked him several time to visit his store in order to fix the aforesaid situation. He declined on each occasion.

A week prior to the ***'s making their purchases, we explained to them that all sales were final. Because they were unsure of some items, our sales associate went out to their house to help them measure their space and avoid making any mistakes. After their house call they decided to purchase the agreed upon furniture and they also added 2 chairs. They paid for these items and awaited to be scheduled for delivery. 4 or 5 days later, they informed the delivery coordinator that they were concerned about the size of the additional pieces. Because they had already purchased them, they were advised to at least try the chairs, before we got into credits, cancelations, etc....

Even though our stock sales are final, we extended a store credit in full to apply to another purchase. When they came into the store demanding a refund to their credit card, I advised that a refund would come with a **** cancelation/refund fee whereas a store credit is applied in full. In the following days Mr. *** advised us that he had charged back all of his purchases even the ones which are in his home and being used by he and his wife. I then explained that I can't do anything to his account until contacted by ******* chargeback department. All of our policies are printed on the front of our sales orders, and we try to be extremely clear as to how we do business.

I've written countless emails to Mr. *** trying to explain the nature of our policies and the timeline of the events surrounding his order, but we cannot reach a mutual understanding.

We have offered several options for resolution and I'm sure everyone will eventually be comfortable with the outcome.