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Complaint Details
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Initial Complaint
03/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
We owned a time share which was paid off we had the deed did not receive anything additional about dues or maintenance fees until I went to make reservations and I was told our time share was no longer our deeded property due to non payments of maintenance fees. Why would I spend over XXXXX to loose it for a ****** maintenance fee.Business response
06/30/2022
Business Response /* (1000, 5, 2022/04/01) */ We have thoroughly reviewed the statements in conjunction with any available records in the customer's owner file and found evidence that we attempted to communicate by mail with the customer on 11/14/2019, 3/3/2019, 3/3/2019 and finally a default letter was sent on 4/2/2019 due to non-payment of their association fees outlined in their contract. The consumer had stopped payments on their association fees and as disclosed in their contract, by not making payments they were considered in default of the agreement. As such the loan department moved to closed the account for default and the agreement was terminated. We are sorry that our relationship did not continue, however we believe the final outcome was in everyone's best interest. If you have any further questions please do not hesitate to contact ********* Resorts at XXX-XXX-XXXX and one of our representatives will be glad to speak with you.Initial Complaint
12/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a bill from King's Creek Plantations for my 2022 Maintenance Fees that was dated 11/15/2021 for the amount of ******** I promptly wrote a check and paid the invoice in full. Today, 12/8/2021 I received a new invoice for ******** I assumed it was sent in error, so I called to confirm receipt of payment which they confirmed and told me I still owed a balance of ******* I inquired as to why and was told they reassessed the bills because of increased costs and inflation. They young lady said she could not assist me and to call Owner's Serivces at the resort, which I did. The young lady I spoke to their also told me the same thing. I was then transferred to the Finance Department and spoke to Tom. I explained why I was calling, and he basically said the increase happened after that invoice and that I would still need to pay by Feb. 10, 2022 or I would face a ****** late fee as well. I explained how crazy it was that after getting an invoice and paying it in full months before the due date that they are doing this and I was basically told to bad and to pay it or go into collections. This is the craziest ethical issue I have faced with this company since we purchased, and trust me I regret the deceptive practices that got us to buy this time share to begin with. I think this should be investigated, and that if the original invoice was paid in full, then they should have to take that as a contract since they are the ones that processed the invoice to begin with. What will stop them from increasing it again next month.Business response
01/05/2022
Business Response /* (1000, 5, 2021/12/16) */ Mr. *****, We are very sorry for the confusion caused by the double billing. Our third party servicer sent out an email yesterday that informed the double billed owners that the November 15 bill was sent in error. Hopefully you received the email and it provided an explanation for the mistake. The second bill you received was the correct bill. Please call the phone number on the email referenced above with any further questions or concerns. Best, King's Creek Management Consumer Response /* (2000, 7, 2021/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am accepting this because I know nothing further will be done to correct the deceptive practices of Kings Creek by their management. It's funny they can now provide a phone number for me to contact them now, but no one in management seemed to be available to speak to me when I was calling the first time. But once a complaint comes in suddenly there is a way to speak to someone. This is truly a sad and deceptive company that preys on individuals.Initial Complaint
10/05/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have contacted 4 leadership levels at Kings Creek( Kevin ***** President, Wanda ***** Joe ********, and ************ (NO responses) I am Maggie **************, (Navy) and my Husband Mark ****** ( retired Airforce). My husband and I have been Kings Creek owners for over 20 years. We upgraded in 2016, and our account/contract was recently flagged by ************ for the 2016 unethical transaction. We were told by Tony(Manager-Williamsburg) that we would be contacted and the situation would be made right for us. To date,( 1 month later) nothing has happened. Additionally, our points were not transferred due to ineptness. I was told by Tony ** (XXXXXXXXXX) that he would talk with the VP to create a resolution and make this right. I have never experienced such a lack of integrity, constant fabrication and changing of statements by leadership. This is an unethical, and shady transaction that impacts public trust for Kings Creek and Spinnaker ****** XXX XXX-XXXXBusiness response
12/14/2021
Business Response /* (1000, 12, 2021/11/10) */ King's Creek will reach out to you today and try to resolve your issue. Thank you, King's Creek ManagementInitial Complaint
09/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
The company is saying I owe money for late fees. The account was sent to collection and the settlement amount was paid. Then the company came back and said I oh the late fee amount and that was not sent to collection. However, collections said paying the amount would set the account even. I would like the late fees to be removed as the collection agency told me they were a part of the settlement.Business response
10/20/2021
Business Response /* (1000, 10, 2021/09/22) */ Ms. ********, King's Creek staff has been in contact with you and we have resolved your issue. Thank you, King's Creek ManagementInitial Complaint
08/08/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I went to travel convention in Chicago on February 2020. I purchase a 3 night stay package for King's Creek in Williamsburg. The sales person was Noreen. We asked if we are required to attend a sales pitch/tour, she said no. I booked my vacation and now I am required to attend the sales pitch/tour for 90-120mins, even after I told them that I was told I was not required. I was then scheduled for a specific time and date, and now when they called an confirmed my stay reservation they are telling me that my sales pitch/tour time might change.Business response
11/12/2021
Business Response /* (1000, 8, 2021/08/24) */ Sorry for the delayed response, we just received notice of the complaint yesterday, August 23, 2021. We apologize for any confusion, but we pulled the records of the package you purchased at the ********** and we have a form that was signed and initialed that informed you of the terms and conditions related to this package. One of those terms was a requirement to take a tour. We see that you did in fact stay with us and attend our tour. We hope you had a good trip!
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Customer Complaints Summary
18 total complaints in the last 3 years.
10 complaints closed in the last 12 months.