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Business Profile

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Malloy Ford of Winchester

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a vehicle from Mallory Ford and a month later the car was reported to ****** and MVA with incorrect mileage.

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2020 Ford ****** from Malloy Ford back in April of 2022. Before I bought it it had a front end suspension noise that I told them I wanted fixed before I bought it. The day I went to by it to had not been fixed. I was told just to bring it in one day when I had time and explain what happened. Needles to say it was in the shop 4 times for the came issue and still has not been fixed. then I was interested in trading the fusion so I went in to get an estimate on how much money of the extended warranties that I took out on the car I would get back. told the sales manager and the sales guy that I DID NOT want to cancel that u just wanted an estimate on how much I would get back. I go under my account to pay my car payment and found out they had sent the cancelation about to the back and cancel my warranty. the sales guy understood that I only wanted an estimate but it still got canceled. The General manager is trying to say its my fault and that I might not get my warranty back. I would be so irritated if my car was fixed in the first place.

  • Initial Complaint

    Date:10/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I bought a 2021 Ford ****** the vehicle only has about 6,000 mi on it we started having a grinding noise we took it down to Malloy they fixed they put new drive shafts in it well they gave it back to us it still had the same noise so we took it back when we took it back they said that they overlooked that the inner bearings on the drivetrain was bad and that they would have to replace it well they ordered it I called them about 3 weeks after that they ordered it and they told me that the part was on back order they don't know when it's coming in it doesn't have a day they can't do nothing about it so I asked him for a loaner vehicle until they got the part in because as of right now I can't drive the vehicle so now we're at 4 months and I call again today and they told me that it's still on back order they don't have a date when it's coming in they won't give me a lunar vehicle to let me drive while my vehicle is sitting in my yard not being able to drive and here I'm making I'm having to make a payment on it every month on a vehicle that I can't drive so I need help and getting ***** to either get the vehicle fixed or give me a loaner that I can drive cuz I'm paying almost $700 for a vehicle that's just sitting in my yard

    Business Response

    Date: 11/19/2022

    Good Afternoon 

    I will be happy to look into this Monday with my Service Director and get back with you.  I did not see a previous email with the initial complaint.  I did however have this reminder email in my inbox.  Please allow me until Monday to research and get back with you. 

    Thanks

    Lisa

    Business Response

    Date: 12/10/2022

    I understand how frustrating it is to have a vehicle that is practically new have issues.  The manufacturer dictates the repair and rental process.  In this case the reason a no charge rental car is not available is because Ford does not deem this to be a safety or drivability issue therefore they will not approve a rental vehicle. If we have are able to secure one thru ********** unfortunately it would be at the customer expense in this case.  We apologize if we did not explain it well and there is not more we can do.  When it is a drivability or safety issue Ford does extend a rental vehicle during the vehicle down time for repair or back order parts.  Please let me know what else I can do to help or clarify.  

    Thanks

    Lisa

Malloy Ford of Winchester is NOT a BBB Accredited Business.

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