Customer ReviewsforTrex Company, Inc.

I spoke to the customer servive people at Trex before I decided to go with their product. I got the toasted sand boards and got my deck built. After it was all done, we noticed that the boards were curling up at the two ends. I called Trex and they put me onto their claims deparrment, who in turn asked me for pictures of the underside of the deck. They then came back to me a couple of weeks later to tell me the boards had been laid wrong. I had two other contractors come take a look and the County Inspector and they all informed me that there was nothing wrong in the construction of the deck. The problem according to all of them, was with the Trex boards. Trex never sent anyone out to look at the problem.

Deck Contractor in Portland installed composite decking in 2020. Two decks, front and back approximately 600 sqft combined. During install I was told the Trex composites come with a 25 year limited warranty. The total install cost was $24,000 ($10,000 for the back deck and $14,000 for the front deck). On both the decks, majority (90%) of the boards ave cracked along the edges. Brought it to the contractor's attention in Nov 2022. He contacted Trex and I, as the owner of the property was asked to file a warranty claim. Started the claims process in January 2023. Provided Trex claims representative with photos, invoices and also the contract agreement showing the install cost. On 02/15/2023 Trex, via their claims resolution rep made an offer. The offer was only a materials credit via the dealer where the original materials were bought. It does not account for disposal of the damaged existing trex boards, installation of the new boards and labor. I declined the offer. A second offer on 02/16/2023 was made for cash but only for the boards as in the invoice. the cost of boards have doubled since 2020. Declined the offer. I believe that Trex uses deceptive advertising and customers are not made aware of the details prior to the installation either by the contractors or clearly mentioned alongside the warranty logo. The product did not even last more than two year before showing signs of deterioration. Given the steep cost of installation and materials, I believe this company should be held liable for deceptive/false advertising. Do not waste your money on this product. Trex response is a slap in the face when you file a claim and point out their defective material. Avoid this product and save your hard earned money!

Fascia boards warped terribly within the first year. Customer service stated that boards were installed incorrectly, however leftover boards that were stored in my garage, basement, and attic all warped as well. I would highly recommend looking at alternative composite decking options.

I used to Trex website to find a contractor for a planned deck project. I Used their "Platinum" list with the most reviews to schedule an estimate review. The first company replied that I was outside their area. The second company emailed asking about times and I let them pick the date and time. When that appointment passed, I called to see if they were just running late, and at first, they said they "forgot" and then said they got another email cancelation and thought it was me. Based on other issues I have seen posted here, Ido not think the selection and prioritization of the contractor recommendations are of any value or are accurately maintained. The odds that a 5-star rated "Platinum" contractor can't even manage their own schedule?