Business ProfileforPosy Jade Boutique

Hi everyone, I have been through a lot with all this wedding planning and it just keeps getting worse. I lost my wedding planner for no particular reason other than she ghosted me and now my flowers for my wedding are all wrong and not what I wanted. I thought having wood flowers for my wedding would be cool and a gift to my bridal party. I thought that it would be a keepsake for my wedding but what I got instead were wood flowers that weren’t fully finished/not finished painting and look nothing like her other flowers that she advertises on her website and social media pages. I was disappointed and I tried talking with the lady but she didn’t want to talk to me over the phone. Instead she cared nothing about her customers: me, didn’t care to fix the situation or rectify it in any way. Now I am out all this money and I will not be using her flowers in my wedding. I wanted to discuss a partial refund or something and she said no refund and blocked me. She no longer wants to have civil conversations. Please whatever you do be careful using this lady. I don’t recommend her at all and I am not even giving her 1 star review. She has horrible customer service and doesn’t care to make the customers happy. She was supposed to deliver my flowers 4-6 weeks before my wedding so that we possibly could fix them if something were wrong but it’s now a week until my wedding and I have to find wedding flowers. I got a glowing recommendation to use a florist in MD and I am so thankful to this company for helping me last minute. Steer clear from Posy Jade Wood Flowers. She gives you half ass work and not good customer service. ?? ??