ComplaintsforWinchester Mitsubishi

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 31, 2023 at approximately 7:30 pm, I purchased a car from this dealership. At 9;00am on August 1, 2023 I called the dealer, told them I hated the car and wanted to return it. Lying ***** said he would consult his manager. Approximately 10 minutes later, they called and said vehicle is not returnable. The car is trash. The transaction was trash. I DO NOT WANT THE CAR. I can return appliances, clothes, and pretty much any consumer goods that I deem to be unsuitable. What makes cars so special that they are excluded from consumer protections? I want to return this trash. I want my money back.

  Business response

  09/11/2023

  To whom It may Concern, 
  
  ************************************* visited our establishment on 7/31/23 

  He,and his daughter came in looking for a vehicle.

  He asked about a 2023 Outlander and we agreed to show him that particular vehicle, they had during their visit driven mutiple vehicles including the new Outlander and several others. 

  He was still in deliberation, and decided that he would like to drive the Outlander a second time. We obliged of course. This final test drive was about 30 minutes long. 

  When he returned he had decided, with the advice of his daughter that the Outlander was his final choice. He was excited and signed all required doccuments happily at that time.

  He had complained 2 business days later that he no longer wanted the vehicle. Unfortunatley in the State of Virginia there is no cooling off period. We had explained this to him that this purchase was irreversable and non refundable. 

  We tried to rectify this situation the best we could but couldnt come to an agreeable solutuion that satisfied ******************** 

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Winchester Mitsubishi was suppose to perform a recall on parking brake. They documented recall completion but didn’t actually perform work. I contacted Mitsubishi corporation because they failed my safety inspection for failed parking brake and tried to charge me more to “fix it”. Mitsubishi advised me to take it to another Authorized service center to diagnose problem. I I brought vehicle to another Mitsubishi dealership who confirmed recall was never physically done and brake calipers have rusted and seized up. I am ascertaining the damage done to to driving the car with both rear brakes seized up for undetermined length of time because Winchester Mitsubishi lied about performing repair.

• Initial Complaint

  11/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  2016 ***** ***** LX listed with Winchester Mistsubishi for 14,595. This was corroborated by Patrick, I was told that the price may be higher as the car has had some work done. Patrick reported this would bring the price to somewhere around 16,000. I questioned this and was not provided an answer. Also, Patrick informed me that he was able to secure financing for the vehicle for 5.9 percent. The car was purchased on 10/14/22 When I arrived at the dealer ship 1. I noticed the car had damage to the front left door panel, the car was listed as having no accident reports 2. On 10/14/22 the car was listed on the companies website and on ******** for 14,595.00. 3. When I went to the dealership I was told the list price was 15,595. I was surprised to see the increased price of the car reflected just a few days later on Winchester Mitsubishi's web site for the price I was charged; 15,595.00. 3. interest agreed to prior to me arriving at the dealer was 5.9%; it was increased to 6.84%. 4 The car was listed at 14,595.00, I was charged 17,852.91 after all fees and the cars increase. Car type- Used 2016 ***** ***** Sedan Contacts Patrick - ************ Tarek M*** ###-###-#### or ###-###-#### Fax- ###-###-#### I do have a screen shot of the cars listing on 10/14/22; I was unsure of how to send it to you.

  Business response

  11/28/2022

  Hello, 

  Thank you for explaining to us what you feel and we do value your opinion. Our Sales department explained to you that the vehicle still needs to go through the shop and the price has increased after shop bills. The price you were charged is $15,995.00 NOT 1$7,852.91.00 The $17,852.91 is including your tax, tags, title, registration and processing fee. The interest that we gave you over the phone was just an estimate based on the year make and model and the score you gave. We do not charge the rate the bank does and its based on the final call that comes from the bank. The final paper work was reviewed and signed at the time of delivery and you have agreed to all terms and condition. At this point we feel that we did everything to satisficed you and there is no refund to be issued to the buyer. 

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a used 2017 **** ******** *********, with 63K miles, on July 12, 2022, with limited warranty. Car was listed as good condition on vehicle report, no known issues. September 7, 2022 (less than 2 months later), while driving the car, the exhaust started making noise and the car stopped accelerating as fast. Monday, Sept 8th, I took the car to a local mechanic for evaluation (and to make sure i would be able to drive the car further to the dealership) who advised the exhaust system was rusted and had a hole, and that the car should have never passed inspection in the first place. Took the car to the dealership, had to wait 2 full business days before the Service department would even talk to me to tell me what was wrong with the car. Took another 2 days to get a response back that it would cost $1000 to repair the exhaust that was not covered under the warranty - on a car that i've had for less than two months. On Sat 9-10, I spoke with Matt (sales manager) and was told that the best he could do would charge what they would pay for the parts to fix the car. He said he would send me an itemized written statement and get me the amount due. I have continued having problems contacting the dealership to get an answer from them regarding my car. As of today (9-12), i still have not received an itemized written statement of the work that needs done and the cost. When i contacted Matt again, i was told that the "original" cost for repair was going to be $1297 - not at all what I was told from the beginning. I have documentation and recording of the conversation to prove it. 

  Business response

  09/22/2022

  Issue was resolved customer is happy. 

• Initial Complaint

  06/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car Monday June 6 at 3pm when I got on the highway the check engine light cut on and the ac didnt work I called immediately and they said they would fix it the. Next day my car wouldnt start. They refused to give me money back or exchange cars today it the June 10th and my car is still there and their still working on it dont know the problem. This is ridiculous I should be able to switch vehicles for same price

  Business response

  06/16/2022

  Hello, 

  The part is ordered for the customer. It will be delivered on the 22nd.

• Initial Complaint

  04/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Winchester Mitsubishi on 4/10/22 and it has been a disaster. I had the vehicle less than 24 hours and it needed to be returned due to having issues. I got the vehicle back over a week later and it went back again that same day due to more issues. It is now 4/27 and I still do not have my vehicle. Their lack of communication and customer service is horrible. I have to call them to obtain updates/information- sometimes they call but it's rare. I am told that the vehicle will be fixed and possible return date and then it is a long period of time before I hear any updates. I am not happy with this company/business and at this point do not want a used vehicle from them. I do not believe I will have a reliable vehicle.

  Business response

  04/29/2022

  Hello, 

  The issue was taking care of. *** ******** bought the 2016 ******** **** ******** on 04-29-2022 with a full power train warranty. We apologize for the lack of communication from our service department but there was an issue of finding the correct part. The mechanic failure is covered however there is no parts available due the lack of part in the market.  Winchester Mitsubishi Took the car back from ***. ********* and sold her a brand New 2022 Mitsubishi to make her happy. 

• Initial Complaint

  04/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In November 2021, I bought a 2018 **** ****. It runs fine but shortly after I bought it, it started to make a noise only when I started it. After many calls, Winchester Mitsubishi took a look at it and determined that the turbocharger is making a sound. The sound has gotten progressively worse and now its gotten to the point that I had to get another car because I am afraid that the truck will leave me stranded on the side of the road. They will not fix it and I feel that they should.

  Business response

  05/16/2022

  ************** purchased the truck AS-IS with out warranty The **** ***** had over 109,000 Miles at the time of purchase and we highly recommend an extended service contract with such a miles since the vehicle is out of any warranty due to the miles. Such a vehicle Consumer took the risk of not getting any warranty.  ************** declined the extended service contract that was offered to him at the time of purchase as all the enclosed documents show in the attachment We would like to offer him to fix the issue at our dealership cost and we will extend this offer to him and keep him as happy as possible.

• Initial Complaint

  01/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Was told they have buy here pay here program home of guaranteed financing no credit check needed we get there they want everyone's Social Security numbers they do not have buy here pay here and they refused to finance after we made it a point to make sure that all of the above was the deal I asked what vehicles qualified for buy here pay here they said any of our preowned vehicles qualified to 250 down 250 a month no payments till February I have that in tax from the sales rep they refused to honor their deal on several occasions I personally bought a 2018 *****  ****** with 20,000 miles it has had electrical issues that they refused to fix look at or supply a loaner vehicle for as they put in their ad that you get loaner vehicles for lifetime Mitsubishi tells people what they want to hear to get them there they take advantage of the less fortunate

  Business response

  01/11/2022

  Hello, 

  We do understand your concern and we truly apologize for any any inconvenience this may cause. Just so we explain Yes we do offer a buy here pay here based on qualification job, and residency. IF it is a bank finance, cash, or a BHPH option we still have to know who you are and get full information including you SS number. Loaner vehicle is based on availability and it has to be reserved in advance to assure the availability of it. When booking a service appointment a service loaner has to be booked in advance. 

    The document you have attached it talks about road side assistance offered by Mitsubishi North American for New Mitsubishi only and it is NOT a loaner program it is a road side assistant program. 

• Initial Complaint

  11/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to the Mitsuhishi dealership, I was seen by a lady Named ******, she showed me the car told me all the features it had, told me I had to pay $350 twice a month for 6 months and that would raise my credit for me to get a better vehicle that making an extra payment would be great for my credit. 3 days later I went back trying to return my car because it didn't have the features she promised, to what she answered that it was impossible, to go back in 6 months. I called the bank they asked me why I wasn't paying the car payments infull. They said I had to pay $708 for 6 years. I was not aware of that. I cant pay that much money.

  Business response

  12/08/2021

  Dear Customer, 

  I want to start by saying thanks for your business and thanks for trusting Winchester Mitsubishi. Every client has the opportunity to test drive the vehicle and ask about any options or features they are looking for. You have bought a very nice vehicle and we do understand that you are trying to change it 3 days later. We do not have a return policy, you can trade the vehicle for a different vehicle if you would like. The contract you have signed is not for 6 month and you have signed every page of it. The contract was fully explained to you by 3 people the finance manager, the manager, and ******. 

  Please contact us when you are ready to trade the vehicle. 

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