Customer ReviewsforLaZa Modz, L.L.C.

TERRIBLE CUSTOMER SERVICE IN TIMELINESS AND COMMUNICATION!!! As promising as LazaModz looks on their social media page and their business website, I find it quite misleading when they tell their customers about the turnaround time when they get their customized products back in their hands. It is evident that multiple customers are complaining about the timeliness and communication and left no response. I made an order last year on September 12, 2023 and I would get updates via email on the “build phases” on my controller and console cover for my PlayStation 5 (Order No. 6021). But as soon as my order went into the “QUALITY CONTROL” phase on April 6, 2024, I was left with no further updates. The “QUALITY CONTROL” phase is the LAST PHASE of their project and any project that they work on. Every time I go on their website and look up my order, it still says it is “unfulfilled.” Additionally, my Order Status says, “Order details aren’t available for this order.” I called as much as I could, but they would close my phone calls. I understand that they are a small business, but there are some things they need to work on. They need to connect with their customers more often about their orders, limit the orders they can handle, and take their customers seriously. They are playing with people’s time and money. With that being said, I am giving them until SEPTEMBER 12, 2024 to give them my order, or I will place a refund. If I cannot get my order or a refund, then I will have an attorney to take legal action. I have waited LONG ENOUGH. PLEASE GIVE MY PRODUCTS BACK. PLEASE AND THANK YOU.

26 weeks still no order received. My order was placed November 27th I have filled complaints and attempted to contact this business but the phone number for customer support rings endlessly. The last email I received was in February stating that my order was in its last build phase. It’s now June and still nothing! If I wanted to cancel I’d have to pay a fee which makes absolutely no sense since the item has been paid for going on 7 months now. I’m upset and frustrated this was supposed to be a Christmas gift for 2023. Id give no stars if I could. Would not recommend this company at all, communication is terrible and I lost out on almost $200 for a stupid controller I may never receive! This company is a scam I feel like they’ve cut all communication with me.

ZAK STURGILL YOU ARE A SCAM AND LOUSY BUSINESS OWNER. 26 WEEKS AND STILL NO ITEM. I WILL BE CHARGING BACK IF NIT RECEIVED WITHIN A MONTH

IF I COULD GIVE THIS COMPANY -100 STARS I WOULD. THREATED MY BANK TO GET LAWYERS INVOLVED BECAUSE I WANT A $198 REFUND (WHICH BY THE WAY IF YOURE SCARED LOSING THAT YALL ARE POOR HILLBILLIES) BEEN WAITING 8 MONTHS, COMMUNICATION CUT OFF COMPLETELY, LIED TO ABOUT 3 DIFFERENT DATES- BEFORE CHRISTMAS, AFTER CHRISTMAS, AND MARCH 29TH WOULD OF BEEN ON THE DELIVERY TRUCK ( I HAVE EMAIL PROOF) THEY ARE A SCAM- REPORTED TO BBB BECAUSE THIS COMPANY USES THEIR 120 DAY POLICY AGAINST PEOPLE TO NOT PROVIDE THE REFUND ON NOT GETTING THE PRODUCT-IN OTHER WORDS YOU PAY ALMOST $200 TO GET SCAMMED- YOU ALL SHOULD BE ASHAMED AND GOD DONT LIKE UGLY SO GOD HAS A SPECIAL PLACE FOR EVIL HUMANS LIKE YOU ALL. YOU RUINED A SPECIAL GIFT FOR MY BROTHER AND TOOK MY MONEY. YOU CHANGE DATES ON YOUR WEBSITE FREQUENTLY AND LIE NONSTOP. YOU HAVE SO MANY SHADOW BANNED COMMENTS ON ALL YOUR SOCIALS AND DELETE COMMENTS. YOU ARE PATHETIC AND NO PRIDE. GIVE ME MY REFUND SINCE I DONT HAVE YOUR CRAP PRODUCT IT THE 3 TIMES I WAS PROMISED. ORDERED SEPTEMBER 04 2023

When I placed my order the FAQ stated it would take around 4-6 weeks to fulfill the order. The order ultimately took approximately 3 months and the FAQ was changed during my build to reflect a 10-12 week as I assume multiple complains were being raised. My order also did not come in with the custom name engraved into the controller. When I reached out, Laza Modz requested I send my controller back at my cost so they can make up for their mistake. When I politely asked for a refund for the engraving portion which I thought was fair they totally ghosted me. I can't recommend them at this point.

Discrimination, false advertising, and shady practices. Took 3 months for a refund, and they owner stated that the only reason he refund and cancel my order was because he didn't like my social media presents.

I love the Peter Parker Edition PS5 plates they custom made for me. It looks amazing with the matching controller.