ComplaintsforNAV Construction Inc
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Complaint Details
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Initial Complaint
12/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
NAV Construction was contracted to install a concrete patio and masonry knee wall. They completed the patio but have not installed the wall. After several attempts to contact them I still have not been able to find out if or when they plan to finish the job. At this point per the contract we have paid 80% of the total in good faith. The schedule of values what they have completed is less then the fee break down. We have over paid them approx $1700. No one from their company has returned my call or emails. We would like your help in getting them to either complete the job or refund us the money we have over paid.Initial Complaint
12/08/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
9/13/21: we had our initial meeting with NAV (*******************************) to get an estimate. He (******) measured the dimensions for the driveway and patio. 9/27: we had our second meeting to discuss colors for the patio and fire pit, collect initial down payment, and sign the contract. At this meeting, there were no further measurements. The patio was spray painted. ****** told us that he would handle contacting miss utility despite the contract requiring us to do so. He stated they were scheduling a week out and we'd hear from him the week of 10/11/2021 10/18: first scheduling inquiry we made to NAV requesting a date.10/22: after asking about ****** notifying miss utility, we finally did so on our own. we notified miss utility and they completed the ticket on 10/26.10/23: told NAV we completed miss utility process. were then told we were scheduled for the week of 10/25.10/27: we inquired again re: start of work. were told 10/29 it was changed due to rain. NAV scheduled us to begin 11/2.11/1: ****** asked to meet the following morning to "go over everything."11/2: met ****** at 6:15 a.m. at which time we reviewed the work and he did his final spray painting of the driveway. no mention of change is cost or square footage was mentioned at all. 11/2: work started on driveway.11/3: Driveway and patio concrete poured. ****** tried to talk us into a different pattern bc forget the stamp we requested. ******** dad told us that his son "made a mistake" in the square footage of the driveway.11/4: patio sealed. second payment picked up. told that someone would finish the job 11/8 or 11/9. NAV texted re: change in square footage and cost. 11/7: confirmed color of fire pit text. 11/9, 11, 13, 15, 28 - we reached out to check status. no response.12/7: noted crack at end of driveway.12/8 contacted ****** and were told we "voided" the contract bc we did not pay his proposed charge to cover his costs due to his measurement error.Business response
12/12/2021
It's very simple. My contract says final square footage assessed I'm fine with waiting for you which is the final spray paint they are there was obvious changes and when I told her about it she did not want to pay. I told him I just pay me my path he said he doesn't think he had to. No problem I finished the project for him and left him with 20% to have someone else hire.
not every customer is right
Customer response
12/16/2021
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:It is really simple - ****** and NAV made a gross error in their measurement. That measurement provided the initial quote, which gave them the edge against their competitors. Then, this "final spray paint" tactic was employed to cover for this massive under-measurement, increasing the price, and relegating his initial quote as less than initially favorable. Whether intentional or simply a mistake, the fact is simple. This type of contractual loophole allows NAV to quote one price and then come in with a much greater cost after the fact, a tactic not that different from the illegal practice of bait and switch. His final comment "the customer isn't always right" tells us all we need to know. He did NOT finish the job, we are left with an expensive concrete project that has NO warranty, and he slinks off to the next gullible customer. I'd be in my right to sue and get NAV to finish the job and honor the warranty, but I don't trust that he'll cooperate, do a good job, or even reply to contact. In short, we don't trust and could never recommend NAV construction because the owner is untrustworthy.
Regards,
*******************************Initial Complaint
09/17/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I hired Nav Construction in July 2021 to complete a 976 sq ft patio. The job was to be completely finished by labor day. That didn't happen. They were unable to complete the colored border and as it stands now I have overpaid for the job and they have yet to complete the fire pit. I have asked several times when they will be finshing the job and they keep promising to come back but never show up. The job was to be completed in full for $14,062.00. If you deduct the colored border that they did not do, the contract is now for $13,762.00. I have paid to date $13,857.60 which means they owe me $95.60 and a completed fire pit. Check No *** $7,031.00, Check No *** $4,218.60, Check No *** $2,608.00 They have not shown up to do the job before, but unlike the last time where they never responded to my messages, this time they are responding and just continue to promise to come and never show up.Business response
09/22/2021
We will be there Friday and we will stand the difference via check.Customer response
09/25/2021
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
He never showed up, just like the last 3 weeks when he said he was coming and did not show.
Regards,
****** ********Business response
09/26/2021
was there on Saturday and everything installed with the refund Im not sure if this responses after or before
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.