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ComplaintsforService Guys
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Complaint Details
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Initial Complaint
09/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On September 15, 2021, I hired Service Guys LLC to perform a diagnostic on my AC unit on my house in Falls Church, VA. The company came to my house and asked question about the nature of the problems with the unit and I answered all of the question by speaking through my home cameras. Because of the pandemic, I am social distancing. The tech that claims to be associated with this company spent time interacting with the AC unit, but he never opened up the AC unit to perform an in-depth diagnostic. I paid for the in-depth diagnostic. I paid a total of $65. I asked him questions about the diagnostic, he refused to answer the questions, and left my home without telling me what was wrong with the AC. He also did not repair the AC leaving my home without cool air. I contacted the home warranty company asking for a copy of the diagnostic report , but they said I would need to get the detailed report from the tech. The detailed report is supposed to have photos, but I got nothing.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.