ComplaintsforApex Waterproofing Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My husband and I bought our house in April of 2019. At the time, we noticed that there had previously been work done on the foundation of the house, visible in the basement. The selling realtor provided warranty information on the work, which was done by Apex Waterproofing in 2009. This year, my husband started noticing cracks in the walls along where the work was done. When we tried to contact Apex Waterproofing we could not get a response. We called, emailed, and even drove to the business location which turned out to be an empty field. Apex appears to still be in business, so the radio silence is surprising and frustrating. We contacted the company that manufactured the solution, ******************************, who informed us that it appeared (from pictures that we sent them) that the system was installed incorrectly. Per ********: "The ******** lifetime warranty you have, covers the carbon fiber wall strap integrity. The installation company is responsible for proper installation of the ******** material. Proper installation and service guarantee is provided by the installer. I have reached out to Apex, but was only able to leave a voicemail. In your case the protective sheet was not removed from the back of the carbon fiber grid strap prior to installation and no fault of the ******** material. Please contact your installation company for remedy."We are currently getting estimates to fix the damage, and they are in excess of $60k. Our insurance is not covering the issue. Because ******** says their product was not installed correctly, we have no confidence in Apex Waterproofing's work and would prefer to use a different company. However, it seems that because there was a warranty on the work, Apex Waterproofing should be financially responsible somehow.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.