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            Business ProfileBlack Bear Harley Davidson

            Motorcycle Dealers

            Contact Information

            430 Lithia Rd

            Wytheville, VA 24382-5126

            Visit Website
            (276) 228-9000

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            430 Lithia Rd, Wytheville, VA 24382-5126
            BBB File Opened:
            10/12/2021
            Years in Business:
            22
            Business Started:
            5/2/2002
            Business Incorporated:
            5/2/2002
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Charles Cole, President
            • Mr. Josh Porter, General Manager
            Contact Information

            Principal

            • Mr. Charles Cole, President

            Customer Contact

            • Mr. Josh Porter, General Manager
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/19/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a 2018 Harley Fatboy from Black Bear on July 10th. That same day before leaving the dealership I ordered 12” handlebars to be installed by the dealership. ***** was my salesman and **** was the finance manager. **** told me I would receive 10% off of the bars and installation. The bars came in and I dropped my Fatboy off on Tuesday for installation. I just picked it up and was told only 10% off the parts although **** told me labor was 10% also. During the negotiation he said he couldn’t change the bars in the sale but he would give me 10% off of parts and labor. **** said he would sale me the bike for the offered price but he said he would not give me the $500 promotion. I am very happy with my bike but I am not happy he did not honor either of these, the 10% on labor or the $500 merchandise. **** is trying to say that the discount on the installation of the bars was not part of the purchase deal. My wife was standing there listening during all of this and heard it. The discount on the bars and the installation of the bars was the reason I agreed to purchase it.
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ben W

            05/28/2024

            Purchased a 2008 Road King Classic from this dealer on April 11, 2024. Dealer stated this bike didn’t qualify for a warranty, and I agreed to purchase it anyway, (stupid move). Bike broke down the next day with charging issues, requiring a new stator, regulator, and compensator. I asked, very politely, for the dealer to help out with the costs of repairs since the bike obviously had these problems when I purchased it. These requests were dismissed. Their only option was that I trade it in on a newer model. Price fore the bike - $8,995.00. Repairs - $1,864.00 Buyers beware. P.S. This bike was traded in by the dealer FIT specialist. Did he know the bike had these issues? Did the dealer know?
            Read 1 More Customer Review

            Local BBB

            BBB Serving Western Virginia

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