3 Customer Reviews
Review from Chris K
1 star12/27/2022
Unethical. That’s the best word to describe these guys. Dishonest? Sure. Deceitful? Sure. Devious? Sure. I purchased a used Merc S550 the day before Thanksgiving and had agreed to take it that afternoon and return in that Sunday for them to correct some body damage. During my test drive, it had become obvious the Heads-Up-Display wasn’t functioning properly (double vision/ focus problems), and I agreed with my salesperson it would just need an adjustment. When I returned it, I pointed out that I’d been unable to find the adjustment. They were going to take care of it. The salesperson called me Tuesday, after they’d finished the bodywork, to tell me they had adjusted the HUD and it was almost right. They were going to take another look at it after that. OVER A WEEK later, my salesperson called to tell me they have identified the problem as a bad HUD unit and it would need replacement, but they won’t do it (pre-existing?). Long story short: I explained to my salesperson that this is not a bad HUD unit (I could see the LED display below the dash, and it was working perfectly). Internet research turned up that 1) the HUD is not and never was adjustable, and 2) the problem is caused by the car having an incorrect windshield installed in it. The car had a full ****** report, but this never showed up in that report. (Side Note: This dealership had apparently replaced the brakes in this car two months prior, but that too was kept out of the ****** report.) They told me to come get the car as they were finished with it. The end result? The managers at Auto Haus refused to correct the problems. My car has several systems dependent upon that windshield. I’m stuck. This is why we try to buy cars through reputable dealers. In this case, I failed. So why would anybody buy a car from a company like this! Save your money for an honest dealer.Review from Eugene M
5 stars11/24/2022
I have purchased five vehicles from Autohaus Yorktown. The sales and service personnel are the best I have ever dealt with. Keep up the good work guys. I am honored to be your repeat customer.
Auto Haus Response
11/30/2022
Mr. *****,
Thank you for taking the time to pay us a compliment. We appreciate your business and look forward to seeing you at your next visit.Review from Sky S
1 star09/30/2021
My experience with Auto Haus of Yorktown has been horrific. The customer service demonstrates an overall lack of accountability and on their part. The bottom line is they blame the customer for their own shoddy work and fraud.
Auto Haus supposedly replaced my front suspension key components on my Audi. I went to get my state inspection at another dealership 6 months later after putting 700 miles on my **** from local driving to the grocery store and errands. They told me that I would need a new front suspension to pass inspection and even showed me my car on a lift. This makes NO sense. This is the second time that Auto Haus has ripped me off and I cannot believe the level of fraud they perpetrate. The first time they worked on my car, I asked for a simple oil change.....within a week, my car was hemorrhaging oil everywhere. They told me they needed to replace the bottom of my engine. They are absolutely UNETHICAL.Auto Haus Response
10/11/2021
We have read your review and although their are some inconsistencies with your review and the service records we have on file the Auto Haus team is dedicated to making the customer feel good . We would be happy to discuss what we can do to get things back on track. As for the upper control arm bushings that we replaced in the front suspension, if they have failed and your mileage estimate is correct they would still have warranty on them. We will reach out and see if we can help.
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