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ComplaintsforDolphin Water Taxi
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/31/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
While not the best experience we had we have one big complaint. After posting a review on ******* the owner posted our name, phone number, email address and home address in his reply.Only after the negative review was posted he also tried to charge our credit card for a return leg of the boat ride that was cancelled well ahead of the the 24 hour notice period described in the web site and from customer service.Customer response
06/01/2024
Wish to drop the complaint. The company reached out today and we have resolved the issue.
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Contact Information
6117 Estate Frydenhoj
Saga Haven Marina
Charlotte Amalie, VI 00802-1422
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.