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ComplaintsforGateway Farm
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order for their maple syrup back in May. When I finally received it in the beginning of July, the glass bottle had arrived broken. I proceeded to email them, along with a picture of the broken bottle. I also called their business number and sent a message on their Instagram page. I've yet to receive any kind of response. **** notified that they aren't accepting messages on Instagram and my emails weren't able to be delivered via an automated message. Today, 7/11/24 I went onto their Instagram page after they made a new post. I tagged and posted asking if they would finally respond. They are ignoring my post, but responding to others who posted after me. I have pictures, screenshots and the returned email messages as proof.Customer response
07/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.