ComplaintsforSeventh Generation, Inc

• Initial Complaint

  04/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I emailed this company about six months ago to report and issue with quality on multiple packages of paper towel. I had my receipt and they said they would send me replacement coupons but nothing happened. I have emailed them numerous times to follow up with no reply. I will attach some of this with photos. I realize unioever owns this company now but there need to be some integrity in quality when someone decides to spend more money on non bleached products. Ive sent them my receipt from staples when this first started and sent many photos of the damaged products.

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  UPC: ************ Code: 10052GC 05 **** Hello!I am a fan of your Seventh Generation products, and have used them for many years regularly.I recently came across your Easy Dose laundry detergent, and was excited about it. So far, it seems to work well. However, I am NOT happy about your marketing tactics.This product is advertised as "66 loads," but you don't learn that that refers to half loads until you open the difficult-to-open laminated label to see underneath it, in small print, that "66 loads" is half-loads - "medium loads" - rather than normal, full/large loads, as nearly every person who is environmentally-conscious knows is the proper way to do laundry - FULL loads, to avoid wasting water and energy.The labeling needs to be changed to state "66 MEDIUM/HALF LOADS," rather than the misleading current statement. Again, those who are environmentally-conscious, which constitute the majority of your customers, are going to believe that means full-loads.To be honest, I feel cheated, since this product is actually DOUBLE the price I thought it was, since it requires two squirts for every normal load.Your response is appreciated.Thank you.

  Customer response

  02/16/2023

  I have not heard from the business in response to my complaint.

• Initial Complaint

  05/20/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased Seventh Generation Laundry Stain Remover at Whole Foods in *********** **. The sprayer didn't work and after removing it from the bottle to see if I could figure out the issue, I noticed something that looked like a blood clot was lodged midway up the stem. I reached out to Seventh Generation **************** via their online contact form on April 17th, 2022 to request a replacement sprayer. I received an auto-reply that evening saying my request was received, a request # was created (******) and they would respond shortly. I also attached a photo of the malfunctioning sprayer and "clog". When I didn't hear back for over a week, I followed up with another email on April 25th and again did not receive a response. In the meantime, I attempted to contact them by phone through their **************** # - but at that point simply got a message saying they were receiving high than normal call volumes and it didn't give me an option to hold or leave a message. The call automatically disconnected. I made another attempt to reach them by email on April 29th. Still no response. Lastly, this week I placed another call to their toll-free customer service # and the phone system did allow me to leave a message. However, I still have not gotten a reply. I recognize this may not seem like a significant issue considering the cost of the item in question. However, as a national brand that is sold by major retailers like Whole Foods and Target, I firmly believe they need to be held accountable for responding to customer service inquiries and requests. And frankly, in this economy, I can't afford to be throwing away money on products that are sold with malfunctioning packaging (i.e. the sprayer in this case.)

  Customer response

  05/31/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

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