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Find a Location

Champlain Tours has 1 locations, listed below.

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    Business ProfileforChamplain Tours

    Travel Agency

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Champlain Tours is New England's premier river cruise specialist offering day trips, multi-day and custom tours by boat and coach bus.

    Business Details

    Location of This Business
    PO Box 8585, Burlington, VT 05402-8585
    BBB File Opened:
    4/27/2018
    Years in Business:
    10
    Business Started:
    1/1/2014
    Type of Entity:
    S Corporation
    Number of Employees:
    2
    Business Management
    • Mr. Keith Neil, Owner
    Contact Information

    Principal

    • Mr. Keith Neil, Owner

    Customer Contact

    • Mr. Keith Neil, Owner
    Additional Contact Information

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Need help planning a trip? How to find a good travel agent

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/25/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    ***** from Champlain Tours in ********** ******* scammed me. We live in ****** and I was looking for a travel agent in ******* to set up a trip for me to see the Fall changing of the leaves in ******* and going to Cape Cod, **. I spoke to a ****** Airlines supervisor and was told ***** booked all of my tickets with his mileage miles. She told me that I will not be getting any mileage points for my trip. ***** did not tell me that from the beginning and I never would have agreed to this.I was told that because he both PAID ************** for me under his account and also used his frequent flyer miles, that he gets my miles for the airfare I paid for and I do not get the miles. *** then the money I paid for my airline tickets and thought was going to ****** Airlines, ends up going in his pocket. I gain nothing and he gets all the gains.When I emailed him and asked him, he lied and denied and said he used a consolidator and told me he used points. I have talked to several travel agents in **********, ** and ****** and they all said what he did was illegal.He booked me in ************* for 3 nights and I also emailed him and asked him if he got my Hilton **************** reservation using his Hilton Points. He has not responded to me in over 2 weeks. I looked up online what the Hilton **************** costs in Burlington and ****** ******************. and it turns out he charged me more than the advertised price on Expedia and Booking.com. I overpaid $300 in hotels. Plus, I paid $300 more because when I found out his scam on the airfare, I called ****** Airlines to cancel his tickets and rebook my own so I could get the frequent flyer miles. *** price went up by $300. So, the total he cost me was $600 that I overpaid because of his scam plus many hours rebookin g everything and figuring out his scam. I would like my money back from him and also I want to protect others from having to go through the same experience. Please see forth emails for more details.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sharon C

    5 stars

    12/25/2022

    I have been on six Champlain Tours in the last 13 months. Three of the trips were day trips and three of the trips were multi-day trips. Obvious, I was very pleased with the details of all trips. I think ***** is a fanatic tour guide. I always knew what and when was planned. Nothing left for me to guess about. Of course, other Champlain Tours will be in my future.

    Local BBB

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