ComplaintsforVincent's Carpentry
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hired Vincent's Construction to remove existing roof ( shingled roof ) replace any rotted wood , *********** Barrier , Felt Paper , New Drip Edge , Clean all debris and healthy away . The job is not finished , 2 squares left with no shingles applied . I got a hold of another roofer and I was looking for an estimate to finish the job up since I have gotten from ******* is the run around and 1 excuse after another . That roofer took pictures and informed me all the wood under the shingles is real soft , ******* talked me into buying plywood to do the entire roof so there would be no issues . That plywood was never installed . The old shingles were kept on the roof where ice and water barrier should of gone and old drip edge was left in place . There are gouges in shingles from knife cuts , gaps in seams and exposed nails . All the debris from the old shingles that were removed were left all over the ground . I have managed to only dispose of 300 lbs. myself on a few trips to the Transfer Station . I asked the roofer that came and looked at the roof to tarp over the unfinished area until I can figure out what course of action I'm taking . I want this resolved now , this has carried on far too long and its evident ******* has no plans to hold up his end of the contract . I want what I actually paid for , not a halfway cut corners rigged job . If he can't or won't finish the job I want a refund for services not finished and breaching contract . Contract states work is guaranteed for 15 years . As it is I was told the wood underneath is probably wet if it's that soft and needs to be removed !Customer response
08/28/2023
I have not heard from the business in response to my complaint.
Last communication I received was him notifying me that one of the guys that worked for him died . I have mentioned my roof in messages several times over the months .
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.