ComplaintsforIron Horse Standing Seam Roofing
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Complaint Details
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Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Iron Horse Standing Seam Roofing Company was contracted to replace the roof on my parent's home early in 2022. After a quote was provided, a deposit of 50% was requested and a tentative date for the replacement was set for early June. Shortly after the deposit was submitted, the check was cashed, and the assumption that the work would start shortly thereafter was made. The month of June came and went without communication from the contractor/owner of the company. After seeking answers, there was notification that the work would be pushed back to the end of July. July came and went, again without communication from the contractor/owner of the company. After multiple attempts to establish a definitive date for the work to begin, my parents were informed that the work was set for the end of October. Several weeks later my parents were blindsided yet again when they were informed that the work that they had scheduled six months prior would, now not begin until the middle of December (in snow laden *******). After making contact with the contractor/owner of the company via telephone this morning, my father was verbally assault. The profanity laced conversation that was spewed at my father ended with a hostile termination of the job, and my parents are now left scrambling to find a reputable company to replace their roof that was supposed to have been completed in June.Customer response
09/06/2022
I have not heard from the business in response to my complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.