Business ProfileforThe Equinox Golf Resort & Spa Vermont

My family and I stayed for 3 nights at The Equinox from 2/18 - 2/21. Upon checkout on the 21st I asked for a printed statement of my **** for review prior to checkout but the attendant at the Front Desk charged my card and gave me a printout. Upon inspection of the ****, I noticed that there was an erroneous breakfast charge of $145.40 on 2/19. We did not eat breakfast at the hotel that morning as we were at Bromley Mountain skiing. When I pointed this out to the Front Desk, they indicated it would be removed and my card would be credited back in a few business days. I also asked for a revised statement before I departed.On the way home I reviewed the new **** again, there was still a service charge of $21.60 on the printed ****. When I called the hotel back, they said the entire charge was being investigated and that no credit to my card was applied.When I called back again to find out what was going on the hotel manager indicated that a guest in Room 344 billed their breakfast to my room by mistake (we stayed in Room 334). The manager indicated that my credit card would be credited back the full amount.I have checked every week for the past month and a half and have not received my funds back to my Amex still. I also contacted the General Manger of The Equinox (*********************) on numerous occasions asking for his assistance in resolving this matter. First time was on 3/4 via email and he contacted me right away so I described to him my issue as I just did above. I sent a few follow-*** on 3/21 and 3/29 via email but have not received a reply.At this point I am lost on what to do next so I am filing a complaint with the BBB to try to recover my funds and additional loss of use. In addition I made a few other food purchases during my stay, and it should very easy for the hotel to confirm my writing and signature on the receipts.