ComplaintsforLloyd Home Service

• Initial Complaint

  03/28/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In August 2021, I hired Lloyds Home Service to do several electrical projects in my condo. One project was adding a lighting fixture to my living room. I made it clear that I did not want it added if there would be extensive damage or cost. The electricians said it would only take a couple holes. They made 10 holes, each about 6 inches in diameter leaving my ceiling damaged. They also did not put down any protective coverings leaving my new floors with damage from a ladder and my new furniture covered in dust. When I complained, the manager assured me he would send someone in to repair the damage but asked that I pay in full. In November, he finally sent a sheetrock repair person who said the entire ceiling needed to be replaced due to popcorn ceiling repairs being difficult. He said he could send Lloyds 3 options for repairs. In January, he had still not replied or repaired anything and I learned my popcorn ceiling would need asbestos abatement to be repaired safely. In February Lloyds let me know he could not pay for this repair and he would need to put in an insurance claim. Insurance says they will not cover the ceiling repairs. I am looking for financial compensation for the area damaged by negligence and by not being forthcoming about the extent of the damage they would cause.

  Customer response

  04/08/2022

  I have not heard from the business in response to my complaint.

  

  Business response

  04/11/2022

  We have made a resolution with this client. As stated, it does sound like there was miscommunication between our techs and the owner. We did state on the invoice that we do not include patching work in drywall as part of our price (please find copy of invoice attached). Due to the miscommunication, we offered to help out in some way. We had turned it over to insurance for drywall repairs, which was declined, so we honored our 100% money back guarantee and refunded customer 100% of the electrical work performed (please find refund receipts attached). Also, regarding the floor damage, our insurance company is working on covering those repairs. In all of our efforts we sometimes fall short, when we do fall short we strive for 100% customer satisfaction.

  Thank you,
  ***** Lloyd, Owner

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