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Find a Location

Digital Repair Surgeons has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforDigital Repair Surgeons

    Cell Phone Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Digital Surgeons, LLC specializes in electronic repairs, data recovery and more.

    Business Details

    Location of This Business
    75 Woodstock Ave, Mendon, VT 05701-3535
    BBB File Opened:
    1/19/2021
    Years in Business:
    4
    Business Started:
    7/15/2020
    Business Incorporated:
    9/1/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    3
    Hours of Operation

    Primary

    M:
    By Appt. Only
    T:
    By Appt. Only
    W:
    By Appt. Only
    Th:
    By Appt. Only
    F:
    By Appt. Only
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Jacob Vincent, Owner
    Contact Information

    Principal

    • Mr. Jacob Vincent, Owner

    Customer Contact

    • Mr. Jacob Vincent, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/10/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I contacted the business inquiring on price for a battery replacement on my iPhone. ******* one of the owners set me up for 1:00 Upon checking in she checked my phone and agreed that the battery needed replacement as it showed 79%I inquired on why if a battery comes at 100% why would it need replacement at just under 80%. Her and ***** explained that the iPhone batteries are just like that, as I expressed it seems closer to 3/4 full and could understand if it was at 25%, but decided they know what theyre talking about so I paid the fee and waited 2 hours for a new batterys to be installed. ******* handed me my phone and had me sign that I had received my phone. Before exiting the building, I checked the battery status which read 79% battery and service needed. Before I could explain my concern ******* proceeded to tell me that its still going to show 79% because Apple is anti repairs and had just changed something preventing it to be shown as updated to the 100%. I expressed I was not satisfied with that answer and wasnt ok with that. They then said the only way to have it register as a new replaced batterys was to factory reset the phone. She took the phone back, told me the phone was last backed up 5 days ago and asked me if that was ok. I told her that it was fine and go ahead to do what they needed to do in order for it to no longer show battery service needed, and it to show battery is at 100%. I waited another half hour and was handed my phone. left the store. Went home to connect to Wi-Fi and get my phone up and running again. After completed the Apple ID update/ download/ reinstall as told to do. I checked the battery and nothing had changed or updated. immediately contacted her at the place of business and she basically stated that they installed a new battery, that thats just the way it is, its isnt like the battery will die in a month, i expressed mydissatisfaction with the service I paid for. She hung up and my calls are not answered
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Keith S

    1 star

    07/03/2024

    If it were possible to give zero stars that would be my choice. This is a business that makes promise after promise but doesnt deliver. I would never use this business again. However, if you choose to take the risk please do not make a payment in advance, in good faith I did and was disappointed. Customer be ware.

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