![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforVermont Bedrooms
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a ***** mattress from Vermont bedrooms on February 28th 2022.within a month I started getting a lump in the pillow top. It is a Queen size and sleeps one. I turned it a couple times but couldnt take it anymore & finally called the ************ told me to call that manufacturer. I did, I had to leave my name & someone would get back to me. A week later no one did so I called back, they told me I had to call the store I bought it from. I called *********** told me **** was the one that handles that & he would be in on Tuesday ( last ********** would call me. Never did. Now on Thursday I called, they said I just missed ******** would be in on Friday( today), I call today they tell me he will be in Tuesday!! Im done. I payed $900.00 for junk.Business response
09/23/2022
We have communicated with the customer, and have e-mailed to her the information necessary for us to help her initiate a manufacturer's warranty claim.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.