ComplaintsforUnion Bank

• Initial Complaint

  03/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I opened a business checking account with the Union Bank's *****, ******* branch on 12/2/2023. In the process of opening the business account I ordered my business checks. Fast forward to today, the bank has no clue where they sent my checks to, or who received them (if anyone). I asked the branch well over 5 times where my checks were, never got a clear or viable answer from them, hardly a response from them.On top of that, on February 27, I asked the bank to close my account due the the issue with the lost checks. They not only failed to close my account, but they continued to allow charges to come through on my card racking up a hefty negative balance.I want them to write off their scam charges and ACTUALLY CLOSE MY ACCOUNT.

  Business response

  03/30/2023

  We had attempted to make contact with this customer with the information on file.  The account has been written off and closed as requested.

• Initial Complaint

  02/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have a checking account with Union Bank. On 02/20/2022, I was informed by my parents that they had received a letter at their residence, ******************************* in *************, stating that my account had been overdrawn. I retrieved the letter from them (which should have been sent to my home address), and immediately called Union Bank. It appeared to me that a $459 deposit from **** had not been applied to my account. Upon reviewing my account, I was charged eight different $32 overdraft fees between 02/07/2022 and 02/09/2022 (one $32 charge for each transaction). I spoke with ****** from Union Bank. I explained the situation to ******, who said that she could only waive 3 of the charges. After speaking to her a little more, she agreed to waive one more charge. I asked to speak with Amanda's supervisor, ****. **** called me back later. **** was not willing to waive any of the remaining four charges. My contention is that I have been a Union Bank customer since the ******* and nothing like this has ever happened. Also, I was not called or e-mailed when the first overdraft charge was applied, and when they sent me a letter they erroneously sent the letter to my parents house, delaying the notification and any chance I had to remedy the situation (I had money in another account I could have transferred in, as opposed to racking up more $32 overdraft fees). One overdraft fee of $32 was applied to a $5 transaction. I would greatly appreciate it if Union Bank would waive the 4 remaining overdraft fees, and also ask that they no longer send information about my account to my parents' address.

  Customer response

  02/22/2022

  I have not heard from the business in response to my complaint.

  Business response

  03/02/2022

  We have agreed to refund the customer his requested overdraft fees, which did not occur as the result of any bank-related errors.  

  Customer response

  03/03/2022

  
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  As I reported to bank staff, I believe that an automated e-mail alert or text alert would make sense in situations such as these, so that the consumer is aware that an overdraft charge is being applied to their account.  I look forward to Union Bank implementing changes to improve the fairness of this system.
  
  Regards,
  
  ***********************

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