ComplaintsforHorizon Plumbing & Heating, LLC
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Complaint Details
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Initial Complaint
01/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Quote of $8618 for entire job. Paid him requested $4300 up front. We were to supply big stuff like tub, toilet, sinks and shower. When job was less than half done Jason asked for another $3450 (without supplying any invoice). He said labor was at $185 per hour and he gave us 3 different figures for material he had purchased. $5200, then $4300, then $2600. To get rid of him I paid him an additional $2450 and told him to leave. We asked for an invoice showing materials purchased with prices. His invoice showed $1950.27 for materials and stated “no additional costs on parts listed. Prices reflect supply house rates.” All prices were greatly inflated. Example: 3/4” blue and red PEX @$6.88 per ft.. He used all white. No blue or red and retail hardware store price for 3/4 PEX is about .65 per foot. He charged $26.60 for a can of glue! He told me everything was charged at his cost. I doubt his cost was even $1000. Invoice also showed these additional charges: Travel time to get parts, $375. (Supply house is about 5 miles from Montpelier). Gas for his truck $78, overhead cost $500, expertise $500. I can provide copies of his invoice and his original quote if needed. Work was performed around 12-20-2021. It was for a very small rec room in the top of our garage. I agreed to pay him “parts and labor at his cost for parts. I failed to ask him his hourly rate before he started. When I questioned him later he said small projects were $125 per hour but big ones like this were $185 per hour. He later reduced it to $150 per hour. After he sent his invoice I asked him for a refund of $2000 which would have been very fair to him. He refused.
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Contact Information
150 Fairground Road
Northfield, VT 05663
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | 9:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.