ComplaintsforJelley's Auto Sales & Service

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My warranty is 30 days **** mi whatevercomesfirst according to "******" roll Garythe car didn't even have **** mil'swe bought the car8-02-23 ******* collisioncenter had it till *****-23 ******* collision had to jump start the car for us to leave the parking lot, call them ask them what the tires looked like .. ask the tech who did the alignment !!***** -23 *************************** Die Hard battery 289.0009-29-23 Priority tire on **** 4 tires ****** delivered and on the **** have all the paperworkto proveit and receipts. I'm not even out of the 30 day warranty buy these dates now am Ii still have the old tires ...my car is still under warrantee JELLYAUTOMOTIVE OF PONAL ** refuses to talk to me.. I WANT TO BE REINBURSED BY JELLY AUTO MOTIVE FOR - 4 new tires 450. dollars and a New Die Hard battery 256. dollars .He deliberatelyleft bald tires with the chords coming through and put the worn out side to the inside of the wheel well. I had to buy a New batteryi had to Buy new dash lights none of the dash lightsworked..when i confronted him **** BLEW UP yelling and calling me a cheap shot..if theses tires blew we could of killed some one or been hurt our self this is not right ...we did not buy this car expecting it to have the chords coming through the tires this is dangerous incopatant Car dealer

  Business response

  11/10/2023

  On 08/02/2023, the customer-signed warranty is 50% of parts and 50% of the labor for 30 days/1,000 miles, whichever comes first; systems covered engine and transmission only.  However, the customer did not inform us of this until 10/3/23.  They had already purchased the tires and possibly the battery at that time.  Nevertheless, we would have helped them out with tires.  When we discussed the matter, the customer was contentious, which made communication extremely difficult. 

  Thank you for your time.

  Business response

  11/13/2023

  Thank you for your response.  Please review your vehicle warranty on your **** ***** Element. Thank you for your time.

  Customer response

  11/14/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

  I DID NOT BUY THIS CAR AS IS !!! 

  I BOUGHT A CAR THAT WAS SUPOSE TO BE ROADWORTHEY 

  i paid for a ***** dollars for this car.  with bald tires and a dead battery ..

  if you expect to be in business its comman practice and its a responsibility of a car dealer to sell you a car that is safe to drive ..

  this car was not safe to drive ...

  I WILL PARK MY CAR OUT SIDE THIS BUSINES WITH A SIGN TELLING THE ***** NOT TO BUY ANY CARS FROM JELLSY'S 

  SIGN WILL SAY  JELLES'Y SELL'S UNSAFE CAR.... AT JELLSY'E.!!!  SELLING USED CARS WITH DEAD BATTERIES & BALD TIRES ..

  not exceptable 

   

   

• Initial Complaint

  04/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **** ****** will not return the $5,000 I put down on a $7,000 car . When we originally started negotiations, I was pre approved through west lake financial services. **** did not want to work with west lake so he said he would find me a lender. He was not able to do so and after a month of being pushed around and ignored I finally stated that I would like a refund because he could not complete his end of the agreement. I singed a purchase agreement that’s only legally binding if I agreed and singed any financing forms, which I have not. **** states that he can not give me a Refund because he “paid his taxes” he states that I will have to take him to court. I have all of the paper work supporting that the actions he has made are Illegal. I am entitled to my refund because it is my currency. This is not how you conduct business.

  Business response

  04/26/2022

  The customer states that he was was pre-approved at Westlake.  A pre-approval is not an approval. Westlake did not approve him for the full amount.   We then offered the customer a BHPH financial agreement.  Jelley's Auto Sales was willing to  hold the loan for 13 months with a monthly payment of $201.69.  The customer refused.  

  Customer response

  04/26/2022

  Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.  **** did not want to work with west lake because they believed that the vehicle was overpriced. Westlake went by the Kelly blue book value which is a fair assessment of the vehicle. **** did offer me a 13 month payment option on the vehicle but I did not want to pay what he was asking. We talked on the phone and he originally came down to $150.00 a month, I went to his place of business and he decided that he was gonna raise the price back to $201.00 without discussing this action with me. $201.00 is more then I am able to afford a month considering I just gave **** ****** $5000.00 down on a 7000.00 vehicle. The purchase agreement states that if I do not agree to the the financing agreement then the purchase agreement is not legally binding and I’m entitled to be reimbursed the $5000.00 down payment. **** has also dragged this issue on for over a month a car buying process is supposed to be enjoyable and working with **** ****** was the complete opposite. He avoids phone calls. **** is a terrible man to do business with. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩